Remote Bilingual Operations Agent (French/English)/ Agent(e) des opérations bilingue à distance (français/anglais)

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Say hello to a rewarding career and come join a leading provider of mission‑critical background screening solutions to some of the most recognized Fortune100 and Global500 brands.

About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

Are you detail‑oriented, naturally curious, and capable of delivering exceptional service? Join our team as a remote Bilingual Operations Agent (French/English) and play a critical role in helping organizations make confident hiring decisions from the comfort of your home. In this fully remote role, you'll be at the heart of the pre‑employment screening process, conducting reference interviews and employment and education verifications that are a critical component of ensuring our clients have the best candidates for their open positions. If you're looking to gain valuable exposure to Human Resources, background screening, and client services while enjoying the flexibility of working remotely, we'd love to hear from you.

What You'll Do

As a key member of our Operations team, you will:

• Conduct professional reference interviews on behalf of our clients
• Contact employers, educational institutions, and references to verify candidate information
• Review and validate employment and education claims, identifying discrepancies when necessary
• Handle inbound and outbound calls related to verifications and reference checks
• Provide exceptional client support and respond to inquiries in both French and English
• Prepare, proofread, and edit reports to ensure accuracy and quality
• Deliver completed verification results through our online platform
• Collaborate with team members to support client needs and service delivery
• Contribute to special projects and other operational initiatives as required

What You Bring

We're looking for a motivated professional who is dedicated to accuracy, excellent communication, and delivering outstanding service.

Required Qualifications

• Fluency in both French and English, with strong verbal and written communication skills
• Excellent organizational and time management abilities
• Exceptional attention to detail and commitment to accuracy
• Ability to handle confidential and sensitive information with professionalism and discretion
• Strong customer service mindset and interpersonal skills
• Self‑motivated with the ability to work independently and collaboratively as part of a team
• Comfortable navigating multiple software platforms, online systems, and databases
• Minimum typing speed of 35 words per minute
• Previous work experience in customer service, administration, operations, or a related field

Language Requirement: As our operations serve a global and diverse client base, including both English and French speaking clients, this role requires proficiency in English in addition to French to support accurate communication, consistent service quality, and effective cross‑regional operations.

Nice to Have

• Certificate, diploma, or degree in a related field
• Background in Human Resources, Business Administration, Criminology, or a related discipline
• Experience in verification, screening, recruitment, or client services environments

Why Join Us?

When you join our team, you'll have the opportunity to:

• Gain hands‑on experience in the growing field of pre‑employment screening and HR services
• Develop professional communication, investigative, and analytical skills
• Work in a collaborative and supportive team environment
• Make a meaningful impact by helping organizations hire with confidence
• Grow your career with an industry‑leading organization

Compensation & Benefits

Starting wage: $21.50 per hour

Eligibility for the Company's Annual Incentive Bonus Plan

Comprehensive benefits package, including:

• Medical and dental coverage
• Retirement savings plan (RRSP)
• 20 days of annual PTO for eligible full‑time employees
• Fully Remote
• Additional wellness and employee benefits

Compensation is based on job‑related skills, knowledge, experience, and market location, in accordance with applicable pay transparency and equal pay legislation.

Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale.

As an award‑winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer‑inspired Be a part of the growth, innovation, and impact we’re building at First Advantage!

• Professional development opportunities, such as our award‑winning SOAR program
• Generous Paid Time Off Program
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Competitive benefits (medical, dental, etc.)
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• Must meet hourly work requirement to be eligible