Operations Manager

Job Description

Job Description

Operations Manager | ServiceMaster Clean of Seattle

Location: Seattle, WA (based in Woodinville, serving all of King County) | Type: Full-time | Pay: $82,000 per year plus bonus plan

About Us

ServiceMaster Clean of Seattle provides commercial cleaning and facility care to [offices, healthcare, education, retail, industrial] clients throughout King County. We're known for reliable service, skilled crews, and results clients can see. We're looking for a hands-on operations leader to run our day-to-day work and help us grow.

The Role

As Operations Manager, you'll oversee daily operations, lead our supervisors and crews, and make sure every job meets our quality standards and our clients' expectations. You'll be equally comfortable in the field, in front of a client, and at a scheduling board. This role is based out of our Woodinville office, with regular travel to client sites across King County.

What You'll Do

• Manage daily operations, including scheduling, routing, crew assignments, and job completion
• Lead, coach, and develop supervisors and floor care/cleaning technicians
• Oversee specialty floor care work, including stripping and waxing, burnishing, carpet extraction, tile and grout restoration, and concrete polishing
• Run quality inspections and corrective actions, and keep client sites at standard
• Manage equipment, chemicals, and supply inventory, including maintenance schedules and purchasing
• Enforce safety protocols, SDS compliance, and proper chemical handling and training
• Serve as a point of contact for key accounts, handling concerns and walking sites with clients
• Support bids and estimates by assessing sites, scoping labor, and pricing work accurately
• Track labor costs, productivity, and job profitability against budget
• Recruit, hire, onboard, and train frontline staff

What You Bring

Required

• [3+] years of experience in facility management, janitorial/commercial cleaning, or floor care
• [2+] years in a supervisory or management role leading crews or teams
• Strong technical knowledge of floor care methods, equipment (auto scrubbers, burnishers, extractors), and cleaning chemistry
• Understanding of surface types and which products and processes suit each one
• Working knowledge of OSHA and workplace safety requirements (WISHA/L&I in Washington)
• Strong communication and problem-solving skills, with the ability to lead a team and keep clients happy
• Valid driver's license and reliable transportation, with willingness to travel between sites in King County

Preferred

• Experience in a facilities management department or commercial cleaning company
• Certifications such as IICRC, CMI, or Certified Building Service Manager
• Experience with scheduling or job management software and inspection tools
• Experience with bidding, estimating, or P&L management
• Bilingual (English/Spanish) a plus

Physical Requirements

Ability to lift [50] lbs, stand and walk for extended periods, and work in varied environments. Occasional evening or weekend availability may be required.

What We Offer

• $82,000 annual salary plus a performance-based bonus plan
• Health, dental, and vision insurance
• Paid time off and holidays, including paid sick leave
• 401(k) with match
• Phone mileage reimbursement]
• Paid training and certification support
• Room to grow with an established, locally owned brand