Membership Member Services Rep

Position Summary

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Essential Functions

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Performs other duties as assigned.

YMCA Competencies (Leader)

• Community- Demonstrates a desire to serve others and fulfill community needs.
• Inclusion- Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Communication- Listens for understanding and meaning; speaks and writes effectively.
• Decision Making- Makes sound judgments, and transfers learning from one situation to another.
• Project Management- Establishes goals, clarifies tasks, plans work, and actively participates in meetings.
• Quality Results- Strives to meet or exceed goals and deliver a high-value experience for members.
• Emotional Maturity- Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Qualifications

• Certifications: ASHI Basic Life Support (ASHI CPR Pro).
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Work Environment & Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

YMCA of Metropolitan Fort Worth