General Manager

The General Manager (GM) is responsible for the overall store operations (i.e., expenses, merchandising standards, operations standards, compliance, safety, security, and workforce). The GM works closely with cross-functional partners in Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to execute the PGA TOUR Superstore business strategy within his/her/they store. To be successful, the GM must build and support a store culture, in partnership with key stakeholders, that is aligned to the PGA TOUR Superstore mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of store talent needs, driving execution of sales and service strategies, championing customer service, and acting as the PGA TOUR Superstore brand ambassador for the community.**Key Responsibilities:****Customer Experience** Lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizes the customers over tasks, and delivers a welcoming and inspiring experience. Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams.Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers. Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience. Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback to enhance performance. Recruit, hire and retain a passionate team for area-specific knowledge and expertise. Through creation of development plans for all leadership and owning the onboarding experience. Oversee any compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies. **Qualifications and Skills Required:** Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute company programs. *Analytical:* Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes. Candidates must possess advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook. Candidates must possess the skills to manage conflict, lead conflict resolution & hold others accountable. *Education:* The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma. *Experience:* Three (3) years of experience in sales, management, or people development. College degree preferred. **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best!Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the art technology delivering game-changing opportunities at every turn. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors.Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage.Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options. For more information, visit: #J-18808-Ljbffr