IT Specialist - Palo Alto

Job Description

Job Description

About Mistral 

 

At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

 

We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise as well as personal needs. Our offerings include Le Chat, La Plateforme, Mistral Code and Mistral Compute - a suite that brings frontier intelligence to end-users.

 

We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited.

 

Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on

Role summary

 

We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.

You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable.

If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.

 

\uD83D\uDCCD Location: Palo Alto 

 

What you will do

 

User Support and Issue Resolution

• Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).

• Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.

• Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.

• Deliver physical IT onboarding sessions

Equipment Setup and Technology Operations

• Install, configure, and update computers along with IT and videoconferencing equipment.

• Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.

• Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.

• Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).

Account and License Management

• Oversee user accounts and application licenses with precision.

• Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.

Training and Continuous Improvement

• Train and guide users on applications, hardware, and best practices.

• Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.

 

Required Qualifications

 

• A degree in Computer Science or a related IT field.

• Strong written and verbal communication.

• Hands-on experience with Google Workspace administration.

• Strong troubleshooting skills on both macOS and Windows environments.

• Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.

• Familiarity with videoconferencing equipment and associated services.

• Ability to lift and handle standard IT equipment such as monitors and network devices.

• Proven experience in a similar support role within a fast-paced, global organization

• Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.

 

Bonus Points: 

• Experience with MDM solutions such as Kandji or Jamf.

• Interest or experience in automation tools such as Zapier or n8n.

What we offer

• \uD83D\uDCB0 Competitive salary and equity.
• \uD83D\uDE91 Healthcare: Medical/Dental/Vision covered for you and your family.
• \uD83D\uDC74\uD83C\uDFFB Pension : 401K (6% matching)
• \uD83C\uDFDD️ PTO : 18 days 
• \uD83D\uDE97 Transportation: Reimburse office parking charges, or $120/month for public transport
• \uD83C\uDFC0 Sport: $120/month reimbursement for gym membership
• \uD83E\uDD55 Meal stipend: $400 monthly allowance for meals (solution might evolve as we grow bigger)
• \uD83C\uDF0E Visa sponsorship 
• \uD83E\uDD1D Coaching: we offer BetterUp coaching on a voluntary basis

 

By applying, you agree to our Applicant Privacy Policy.

Location & Remote The position is based in our Paris HQ offices and we encourage going to the office as much as we can (at least 3 days per week) to create bonds and smooth communication. Our remote policy aims to provide flexibility, improve work-life balance and increase productivity. Each manager can decide the amount of days worked remotely based on autonomy and a specific context (e.g. more flexibility can occur during summer). In any case, employees are expected to maintain regular communication with their teams and be available during core working hours. What we offer \uD83D\uDCB0 Competitive salary and equity package\uD83E\uDDD1️‍⚕️ Health insurance\uD83D\uDEB4 Transportation allowance\uD83E\uDD4E Sport allowance\uD83E\uDD55 Meal vouchers\uD83D\uDCB0 Private pension plan\uD83C\uDF7C Generous parental leave policy By applying, you agree to our Applicant Privacy Policy.