Gaming Commission Agent

Job Description

Job Description

NATURE OF WORK
Located at the Seminole Casino Hotel Immokalee, the incumbent in this position is responsible for overseeing all gaming activities in accordance with applicable Tribal, Federal and State regulations to ensure the protection of the Tribal Assets. The individual observes casino activities and monitors to ensure compliance with Tribal Internal Control Standards (TICS), STGC approved policies, procedures and regulations. The individual notifies management and supervisors of any suspicious activities and/or irregular circumstances. This position reports to the STGC Commission Manager or designee and is a non-exempt position.

ILLUSTRATIVE TASKS
•Observes casino activities to ensure adherence to all policies, procedures, and regulations. Reports any violations, suspicious activities, and/or irregular circumstances.
•Monitors gaming operations in compliance with the TICS and STGC approved regulations.
•Cooperates with casino management and casino security team to ensure customer and employee and safety.
•Responds to patron disputes and completes patron dispute process as outlined by the STGC.
•Communicates daily with the casino surveillance unit and/or other operational departments in order to monitor, identify areas of concern and investigative any suspicious activities and/or irregular circumstances.
•Abides by Commission confidentiality rules and regulations.
•Adheres to all Seminole Tribe of Florida policies and procedures. Adheres to the Rules and Regulations as set by the Seminole Tribal Gaming Commission (STGC) and works within the guidelines of the Tribal Internal Control Standards (TICS).

MINIMUM REQUIREMENTS
High School diploma or equivalent GED is required. Demonstrate the highest degree of integrity, honesty and dependability. Demonstrate excellent organizational and interpersonal skills. Demonstrate excellent written and verbal communication skills. Ability to work a flexible schedule including evenings, weekends and holidays. Due to the nature of the business, all applicants must be 21 years of age or older.

The Seminole Tribal Gaming Commission (STGC) is the Tribal governmental agency that has the authority to carry out the Seminole Tribe of Florida's regulatory, compliance, and oversight responsibilities under the State Compact.

Company Description

The Seminole Tribal Gaming Commission (STGC) is the Tribal governmental agency that has the authority to carry out the Seminole Tribe of Florida's regulatory, compliance, and oversight responsibilities under the State Compact.