Field Service Technician

Job Description

Job Description

Description:

Field Service Technician

Grand Rapids, MI · Full-Time · $20–$26/hour, based on experience · Company van, gas card, and tools provided

Keep Grand Rapids coffee shops, restaurants, and hotels brewing — and build a real trade career while you do it

Cadillac Coffee Company is a family-owned business headquartered in Michigan — not a faceless corporation. Our customer service team is back at HQ, but out here in Grand Rapids, you're the local, hands-on face of the company: no corporate red tape, no call-center runaround, just you showing up and earning the customer's trust. It's work that matters, and it comes with the kind of job security that's hard to find: businesses will always need their coffee and espresso equipment working, and someone will always need to fix it.

We're hiring a Field Service Technician to install, maintain, and repair coffee brewers, espresso machines, grinders, and other beverage equipment at customer locations around the West side of Michigan. No two days look the same — one morning you're diagnosing an electrical fault on an espresso machine, that afternoon you're setting up a brand-new install and walking a customer through how to use it.

You don't need two years of experience walking in the door. If you've got mechanical aptitude — you've worked on cars, appliances, HVAC, electronics, anything with moving parts and wiring — and you're reliable and good with people, we'll train you on the equipment. We pair new techs with experienced ones and invest in getting you certified on the brands we service.

What you'll do

• Travel to customers sites (coffee shops, restaurants, hotels) to install, troubleshoot, and repair coffee and espresso equipment.
• Diagnose problems by sound, feel, and testing — then take equipment apart, fix or replace what's broken, and put it back together right
• Walk customers through how to use and care for their new equipment
• Keep your van, tools, and paperwork organized so you can move fast from job to job
• Take on-call for after-hours emergency repairs (paid)
• Order parts, track inventory, and keep accurate service records

What we offer

• P ay: $20–$26/hour based on experience, with additional pay for on-call and after-hours work
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Company van, gas card, and tools — you're not supplying your own
• Paid training and mentorship from senior techs, plus manufacturer certifications
• Room to grow — technicians who perform well move into senior tech, lead tech, and service management roles
• A small, tight-knit team where people stick around — this isn't a revolving door

What you need

• High school diploma or GED
• Mechanical or electrical aptitude — from prior work experience, training, hobbies, or military background (2 years of formal repair experience is a plus, but not required)
• A valid driver's license and clean-enough driving record to be insurable
• Comfortable being on your feet, lifting up to 50 lbs, and working in varied conditions (customer kitchens, outdoor equipment, tight mechanical spaces)
• Good communication skills — you'll be explaining repairs to customers, not just other techs
• Basic math skills for measurements, ratios, and invoicing

Good to know

This is a field-based role — most of your day is spent driving to and working at customer locations around Western Michigan area, in a company vehicle. You'll be on an on-call rotation for emergency repairs (with pay for that time), and the physical work includes standing, reaching, occasional lifting up to 50 lbs, and working near mechanical equipment, in varying weather, and around some noise. Reasonable accommodations are available for individuals with disabilities.

Ready to apply?

If you like fixing things, working with your hands, and being trusted to handle a job start to finish, we want to hear from you. Apply today — no perfect resume required, just the willingness to learn and show up.

Requirements: