Program Analyst

Job Title

Program Analyst

Duties

Major duties include, but are not limited to:

• Serves as the principal ADPAC and functional expert for Medicine Service for PIMS, CPRS, and related VistA packages, ensuring that software functionality fully supports Medicine clinical workflows.
• Ensures compliance with information security, Privacy Act, and cybersecurity requirements related to system access, menu assignments, terminal and file security, and sensitive clinical data.
• Develops and maintains Medicine-specific contingency plans for clinical system outages, ensuring that manual backup processes support safe patient care and accurate downstream data entry and workload reporting.
• Creates and maintains Medicine Service standard operating procedures (SOPs), tip sheets, orientation materials, and SharePoint or other intranet resources to ensure current, easily accessible guidance on clinical informatics workflows.
• Designs, extracts, aggregates, and analyzes complex datasets related to provider productivity, panel management, clinic access, consult timeliness, inpatient utilization, specialty workload, and other Medicine performance indicators.
• Plans and leads complex, cross-functional studies and projects to improve Medicine operations, such as redesign of clinic templates, optimization of consult management workflows, or reduction of documentation burden for physicians and residents.
• Provides expert customer service to physicians, residents, and other Medicine stakeholders, handling complex problems with tact, diplomacy, and a focus on timely resolution.

Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on the needs of the facility.

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: PD843950

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized