Total Rewards Specialist

Total Rewards Specialist

The Total Rewards Specialist (In-office) supports the day-to-day administration of the company's total rewards programs, with a focus on health & welfare benefits, retirement plans, and employee wellness initiatives. This role also provides administrative support to the Leaves of Absence, Workers' Compensation and HRIS functions, ensuring timely, accurate, and compliant processes that enhance employee experience and mitigate risk. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment with a high volume of transactions and deadlines.

Responsibilities

Benefits Administration (Health & Welfare)

• Respond to employee inquiries via shared mailbox; provide clear, empathetic guidance on plan coverage, costs, and processes.
• Monitor employee enrollments, changes, and terminations in HRIS/benefits platforms; ensuring accurate eligibility and timely processing by partnering with Managed Benefits Customer Support team.
• Support Open Enrollment: partnering with HRIS and Managed Benefits teams, configure plans, assist with testing, troubleshoot issues, and reconciliation of post-enrollment data. Coordinate annual base visits and employee communications to ensure successful rollout.
• Process work event enrollment changes; validating timelines and documentation; ensuring compliance with ERISA, HIPAA, ACA, and applicable state and federal regulations.
• Assist with vendor file transmissions and audits (e.g., medical, dental, vision, life, disability); identify and resolve discrepancies to ensure accurate and timely data transfer.
• Manage COBRA and ACA compliance eligibility with third-party administrators; ensuring accurate and timely updates and billing accuracy.
• Reconcile and process monthly benefit invoice payments; partner with Finance, Accounting and Vendors to ensure accurate and timely invoice payments, resolving variances and credit/debit memos as necessary.
• Maintain department SOPs, FAQs, and employee-facing materials; contributing to continuous improvement of processes and service level expectations.

Retirement Plan Support

• Assist employees with plan enrollment, contribution changes, loans, and distributions questions; direct to provider resources as needed.
• Support contribution and eligibility audits; monitor catch-up contributions, auto-escalations, and automated enrollments for accuracy.
• Support data file exchanges with the plan recordkeeper; partner with Payroll on deductions, limits, and year-end true-ups.
• Support compliance activities (e.g., nondiscrimination testing data, annual audit documentation, Form 5500 inputs).
• Support employee education campaigns and communications to drive participation and financial wellness.

Wellness Program Support

• Coordinate wellness programming and campaigns (e.g., health challenges, screenings, webinars); track participation and outcomes.
• Maintain wellness portal content and communications calendar; ensure alignment with benefits strategy and vendor requirements.
• Support incentives administration (e.g., premium credits, HSA/HRA contributions); validate completions and manage issue resolution.

Administrative Support Leaves of Absence (LOA) & Workers' Compensation (WC)

• Intake, triage, and route LOA and WC requests; maintain accurate case records and trackers.
• Prepare and send employee communications (eligibility, approvals, return-to-work); coordinate with HR Business Partners and managers.
• Support data collection for leave and WC cases (e.g., documentation, payroll offsets, benefit premium handling during unpaid leave).
• Track key dates (FMLA hours, intermittent leave balances, expected RTW dates), ensuring timely follow-ups and escalations.
• Assist with weekly/monthly reports; compile metrics for leadership (e.g., case volumes, durations, trends).

Data, Compliance & Reporting

• Maintain accurate employee records in HRIS/benefits systems; perform routine audits and reconciliations.
• Prepare dashboards and reports (enrollment, 401(k) participation, wellness uptake, LOA/WC metrics) for leadership and compliance.
• Support policy updates and regulatory changes; ensure documentation remains current and accessible.
• Protect sensitive data and uphold privacy standards in line with company policies and HIPAA.

Employee Experience & Continuous Improvement

• Deliver a high-touch, empathetic service experience; resolve issues end-to-end with ownership and accountability.
• Identify process gaps; recommend improvements to streamline workflows, enhance clarity, and reduce errors.
• Contribute to cross-functional projects in Total Rewards and HR, including system enhancements and vendor transitions.

Supervisory Responsibilities

• None

Competencies Required

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results By Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams.
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

Qualifications

Required

• Bachelor's degree in human resources, related field; or equivalent experience.
• 35 years in benefits, HR operations, or total rewards support.
• Working knowledge of health & welfare benefits, 401(k) plans, and basic compliance (ERISA, HIPAA, ACA, FMLA).
• Experience with HRIS/benefits platforms (e.g., Workday, UKG/UltiPro, ADP).
• Strong Excel and data reconciliation skills; comfort with audit checklists and file validations.
• Clear written and verbal communication; ability to translate complex topics into employee-friendly guidance.
• High attention to detail, confidentiality, and organization; ability to manage multiple priorities and deadlines.

Preferred

• Experience supporting Leaves of Absence and/or Workers' Compensation administration (in-house or via TPA).
• Familiarity with retirement recordkeepers (e.g., Fidelity, Vanguard, Principal).
• Exposure to wellness platforms and incentive administration.
• HR or benefits certification (e.g., SHRM-CP, PHR, CEBS) a plus.

Work Environment & Physical Demands

• Full-time Monday-Friday; hybrid schedule (4-days in-office, 1-flex remote day after 60 days of employment) (subject to change).
• Occasional extended hours during audits, Open Enrollment or Base Visits.
• Computer work, in a typical office environment for the majority of the day.
• Repetitive motion such as: typing on the computer and phone work.
• Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags, files, and electronic equipment not in excess of 30 lbs.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operation