Customer Service Representative

Are you a skilled customer service representative looking for a new and exciting role? As a Customer Service Representative with our client, you will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them. Your key mission will be to deliver outstanding service when it matters the most - the critical minutes when people are stranded on the road and in need of help. This is an in-office position and you must be able to commute to the Itasca, IL, office daily.

• Minimum Age Requirement: Must be 18 years of age or older.

• Education Requirements: High school diploma or GED/equivalent required (proof of education must be provided during the onboarding process).

• Pre-Employment Screening: Successful completion of a comprehensive background check and drug screening is required prior to hire.

salary: $17.99 - $18 per hour
shift: First
work hours: 6 AM - 11 PM
education: High School
Responsibilities
• Information Intake & Triage: Gather critical event details, driver safety status, vehicle specifications, and precise locations from drivers operating standard consumer vehicles (sedans, SUVs) up to commercial freight/semi-trucks across the United States, Canada, and Puerto Rico.

• Dispatch & Coordination: Serve as the primary Liaison between drivers and in-network service providers to dispatch roadside assistance, including tow setups, fuel deliveries, tire changes, and heavy-duty extractions.

• Network & Provider Engagement: Contact service partners to communicate incident details, verify service capabilities, negotiate availability, and confirm dispatch timing to ensure rapid response times.

• Administrative Case Management: Process non-roadside call types, including intake for claims, reimbursement requests, rental vehicle arrangements, and auto repair/maintenance shop service authorizations.

• End-to-End Account Ownership: Accurately document all call interactions, service agreements, and case status updates in the system while keeping drivers informed throughout the resolution process.

The essential functions of this role include:

• working in a smoke free environment
• working weekends
Skills
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Typing Skills
• Customer Service
• Basic Software Skills
Qualifications
• Years of experience: 1 year
• Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.