Front Counter / Customer Service Rep. (Print Shop Exp. Required)

Job Description

Job Description

About Us

Global Printing Solutions is a fast-paced, creative printing and signage company specializing in custom s, and high-volume digital printing, graphics, wide-format printing, signage, and banners. We’re known for delivering exceptional customer service, premium-quality products, and fast turnaround times. We’re seeking a friendly, detail-driven Front Counter / Customer Service Representative with hands-on print shop or copy center experience to join our team.

Position Overview

As the first point of contact for our customers, you will guide them through the ordering process—from initial consultation to final pickup. This role requires someone who understands the workflow of a printing/copy shop and can confidently assist with print specifications, job intake, artwork review, quoting, and production communication. You will help maintain a smooth and professional customer experience from start to finish.

Key Responsibilities

• Greet walk-in customers and provide knowledgeable, print-focused support

• Handle incoming phone calls and emails with prompt, professional communication

• Provide accurate quotes for print, sign, and graphics projects

• Enter and process orders, take payments, and ensure all job details are correct

• Review customer files for accuracy, print readiness, and required adjustments

• Coordinate with design and production teams to ensure clear and complete job instructions

• Track job progress and provide updates to customers as needed

• Maintain a clean, organized, and welcoming front counter and showroom

• Assist with problem-solving, customer concerns, and follow-ups

• Stay informed on materials, products, and finishing options to offer informed recommendations

Qualifications

✔ Previous experience in a printing/copy shop or sign shop is required (e.g., FedEx Office, Minuteman Press, UPS Store, retail print shops, etc.)
✔ Strong customer service and communication skills
✔ Ability to understand print terminology (bleeds, resolution, substrates, file types, etc.)
✔ Excellent organization and attention to detail in a fast-paced environment
✔ Comfortable multitasking while maintaining accuracy
✔ Basic computer skills: Microsoft Office, Quick Books, email, POS systems
✔ Experience with Adobe Acrobat and Adobe Creative Suite is a major plus
✔ Familiarity with print industry software (Fiery, RIPs, job ticketing tools) is a bonus

Why Join Us

• Hourly pay based on experience

• Opportunities for skill development and career growth

• Supportive and creative work environment

• Employee discounts on printing, signage, and promotional products

• Be part of a team where your expertise genuinely makes a difference

How to Apply

Please send your resume and a brief cover letter explaining your print shop experience and why you’d be a great fit for Global Printing Solutions.

We look forward to meeting our next great team member!