Front Desk Agent
Tandem Hospitality Group LLC
Job Description
Job Description
JOB DESCRIPTION:
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
JOB RESPONSIBILITIES :
- Consistently provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate checklist by end of shift
- Follow established key control policy
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost & found articles accompanied by a completed lost & found report
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Performs all other duties as directed by immediate supervisor
- Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
- Performs other duties as assigned, requested or deemed necessary by management
JOB QUALIFICATIONS:
- High school diploma or equivalent; and six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
- The employee must occasionally lift and/or move up to 25 pounds.
Vacancy posted 12 days ago
Similar jobs that could be interesting for youBased on the Front Desk Agent in Austin, TX vacancy
- ...Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the...SuggestedWork at officeLocal area
Hilton Garden Inn NW Austin/Arboretum
Austin, TX5 days ago $20 per hour
...Cambria Hotel Austin Downtown Front Desk Agent Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes...SuggestedFull timeWork at officeLocal areaShift workPyramid Global Hospitality
Austin, TX1 day ago- ...Front Desk Agent Perspective Hospitality is seeking Front Desk Agents. The typical schedule for this position includes varying days off, morning, mid-evening, and evening shifts. We offer competitive starting pay, and all employees are eligible for Paid Time Off and...SuggestedFull timePart timeShift workNight shiftDay shiftAfternoon shift
Perspective Hospitality
Round Rock, TX4 days ago $17 per hour
...Our team is looking to add an upbeat Dual Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding...SuggestedLive inFlexible hoursShift workNight shiftIsland Hospitality
Austin, TX4 days ago- ...Front Desk Agent Sincere Hospitality is actively hiring for a Front Desk Agent Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect...SuggestedFull timePart timeWork at officeLocal areaShift workWeekend workDay shiftAfternoon shift
La Quinta Inn
Austin, TX1 day ago - ...Front Office AgentThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout... ...be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks...Full timeTemporary workPart timeShift work
Royal Lahaina Resort
Austin, TX2 days ago $18 per hour
...Front Desk Agent We are hiring immediately for full time FRONT DESK AGENT positions. Location: AT&T Hotel and Conference Center - 1900 University Avenue, Austin, TX 78705. Note: online applications accepted only. Schedule: Full time schedule. Days and hours may vary...Hourly payFull timePart timeLocal areaImmediate startRemote workFlexible hoursFlik Hospitality Group
Austin, TX2 days ago- Front Desk Agent - Home 2 Suites Austin South #26-3074 Austin, Texas, United States Location Description Off I-35, find us surrounded by restaurants, businesses, and stores, including Southpark Meadows retail center. Events at the Moody Center, the University of Texas...Full timeRelocationNight shift
- ...Job Description Job Description Come join our Front Office team as a full-time Front Desk Agent! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em! Responsibilities & Position Purpose Greets and registers guests, providing...Full timeWork at officeImmediate startShift work
AT&T Hotel & Conference Center
Austin, TX10 days ago - Sincere Hospitality is hiring a Front Desk Agent to be the welcoming first contact for guests and to help shape a positive stay. This role focuses on friendly guest interactions and adherence to brand standards. You will handle check-ins/outs, guest inquiries, and reservations...Work at officeWeekend work
- Front Desk AgentFour Seasons Hotel Austin is seeking a Front Desk Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when...WorldwideFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shift
- ...Fulfillment Job Summary Join our vibrant team at Hotel Viata, where your enthusiasm for hospitality will shine! As a Full-Time Front Desk Agent, you will be the welcoming face of our Hill Country retreat, ensuring every guest feels valued and cared for from the moment...Full timeLocal areaNight shiftAfternoon shift
$14 per hour
...Front Desk Agent Kalahari Resorts & Conventions is seeking a Front Desk Agent. In this role, you will be responsible for assisting resort guests during their check-in, stay, & check out while providing a beyond expectation resort experience to all guests. As part...Full timeWork at officeNight shift- Benefits: Competitive salary Free uniforms Health insurance Paid time off Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a motivated and outgoing Receptionist & Office Administrator to...Work at office
Alamo Glass Inc.
Austin, TX4 days ago - ...Front Desk Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people...Live inLocal areaImmediate startFlexible hoursShift work
- Front Desk AgentOur team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding...Flexible hoursShift workNight shift
- Front Desk AgentThe Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors...Full timePart timeWork at officeLocal areaShift work
- ...Front Desk Agent Cleanliness and Friendliness! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence: Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and...Weekly payFull timeWork at officeImmediate startShift workNight shiftAfternoon shift
$50k - $55k
...Front Desk Agent At Sphirea Plus, we believe that every guest interaction is an opportunity to create a lasting impression. We are a distinguished name in the hospitality industry, known for our refined approach, attention to detail, and commitment to excellence. Our...Full time- ...Front Desk Agent The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations: Check-in/...Weekly payFull timeWork at officeImmediate startShift workNight shiftAfternoon shift
$20.19 per hour
Job Description Position Summary Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services ...Hourly payFull timeWork experience placementLocal area- ...Front Desk Agent White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel....Flexible hoursWeekend work
$20.19 per hour
Job DescriptionPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide...Work experience placementLocal area- ...Front Desk Agent We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Benefits: ~ Free food & snacks ~ Health insurance ~ Help or transport...Work experience placementWork at officeLocal areaRelocation packageShift work
- Front Desk Concierge - ROOST RaineyAustin, TXMethod Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven...Hourly payWork at officeLocal areaWork from homeShift workNight shift
$14 per day
Front Desk AgentKalahari Resorts & Conventions is seeking a Front Desk Agent. In this role, you will be responsible for assisting resort guests during their check-in, stay, & check out while providing a beyond expectation resort experience to all guests.As part of our...Full timeWork at office- Front Desk AgentThe Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the...Daily paidFull timeWork at officeDay shift
- Island Hospitality Management is seeking a friendly Dual Front Desk Agent to manage check-in/check-out and guest services with professionalism in a fast-paced hotel environment. Ideal candidates are strong communicators, team players, and able to handle challenging situations...Flexible hoursWeekend work
- What You'll Do A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations Check the guest in and out efficiently and in a friendly manner Understand and consistently follow all cash handling and accounting...Flexible hoursWeekend work
- ...Holiday Inn Express & Suites Austin Downtown – University are seeking a highly organized, guest focused, and detail oriented Front Desk Agent. The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service while...Hourly payWork at officeLocal areaWorldwideFlexible hoursAfternoon shift
Crescent Hotels & Resorts LLC
Austin, TX17 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!
Related searches
- ophthalmology receptionist Austin, TX
- cardiology receptionist Austin, TX
- dispensary receptionist Austin, TX
- time receptionist Austin, TX
- real estate receptionist Austin, TX
- receptionist part time weekends Austin, TX
- optometry receptionist Austin, TX
- immediate receptionist Austin, TX
- hr receptionist Austin, TX
- desk receptionist Austin, TX