Resource Coordinator

Resource Coordinator

Veritas HHS seeks a Resource Coordinator for the 30th Judicial District Child Support Services of Tennessee located in North Memphis, TN.

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our company culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here's our mission and core values.

Mission Do socially useful work, have fun, and prosper

Core Values - integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up Your success and the company's success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It's one of the many ways we give back to those that do socially useful work, prosper, and have fun.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Time Off
• Nectar Rewards
• On-Demand Pay

About the Position

The Resource Coordinator is responsible for managing an assigned caseload for parents who require supplemental services to overcome barriers to supporting their children, including incarceration. This individual is responsible for identifying community resources, developing linkages with those resources, determining parents' needs for supplemental services and making appropriate referrals for services. This individual reports to the Team Leader.

Primary Responsibilities

• Under the leadership of the Program Manager, work with community groups, organizations and employers to meet the service needs of low-income parents.
• Inform and educate target audiences about the program's goals, services, requirements, and processes.
• Collaborate with office management and case managers on processes and procedures for case management and referrals to the Resource Coordinator.
• Coordinate referrals to community services and monitor for participation.
• Analyze case information and take next steps pursuant to State policies and procedures.
• Under supervision of staff attorney, prepare legal documents and correspondence related to a case.
• Work state automated system prompts to keep case information current and support automated case actions.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Requirements

• Bachelor's degree preferred in psychology, social work or related field.
• At least two years of experience in legal environment or government case processing; public contact experience and knowledge of community service organizations preferred.
• Education can be substituted for years of experience.
• Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values.