Business Services Analyst

Business Services Analyst OC Public Works is seeking an operations-focused, analytically strong Business Services Analyst to support business-unit performance, data-driven decision-making, process improvement, and departmental modernization. Responsibilities Conducting operational assessments that examine staffing, workload, procedures, systems, finances, and compliance requirements Reviewing workload and resource needs using data, productivity trends, demand drivers, backlogs, and service expectations Producing business-unit evaluations, staffing studies, operational assessments, business cases, and management reports Examining workflows, data flows, approvals, and handoffs to pinpoint inefficiencies and improvement opportunities Developing dashboards, recurring reports, workload models, staffing models, and other decision-support tools Supporting financial understanding involving budgets, revenues, expenditures, reimbursements, cost recovery, and staffing costs Converting operational needs into technology requirements and assist with solution design, testing, documentation, training, and rollout Leading discussions with stakeholders, communicating findings, and monitoring implementation progress and deliverables Desirable Qualifications & Core Competencies The ideal candidate will possess three years of experience in business analysis, operations, public administration, process improvement, financial analysis, data analytics, business intelligence, technical project coordination, or a closely related field. The role requires strong analytical skills, clear communication with technical and non-technical audiences, and the ability to support sustainable operational improvements. Hands‑on experience with business technology tools is highly desirable, including reporting platforms, workflow automation tools, Microsoft 365, Power BI, Power Automate, Power Apps, SQL-based data sources, document platforms, enterprise systems, or comparable tools. Business Operations & Organizational Analysis Assessing business-unit functions including staffing, workload, service levels, procedures, and operational risks Identifying root causes of performance issues and recommending process, staffing, financial, or policy solutions Supporting resource planning, performance management, workload analysis, and service delivery improvements Conducting assessments that integrate qualitative and quantitative data Collaborating with managers, staff, vendors, and leadership to gather insights and shape recommendations Developing practical, operationally aligned solutions that address organizational needs KPI Development, Performance Management & Data Quality Developing Key Performance Indicators and performance measures tied to workload, productivity, service levels, compliance, and outcomes Distinguishing among metric types to ensure alignment with department goals Building performance-tracking frameworks that support ongoing analysis Evaluating data quality, availability, and consistency to strengthen reporting Creating dashboards, scorecards, and reporting tools that enhance oversight Converting operational questions into measurable indicators that guide improvement Financial & Budgetary Analysis Analyzing budgets, revenues, expenditures, contracts, fees, and staffing costs Linking financial trends to impacts on service levels, backlog, compliance, and operational risk Preparing staffing requests, workload studies, resource proposals, and financial summaries Navigating County budget processes, funding structures, and cost-tracking practices Identifying opportunities for cost recovery, operational efficiencies, or revenue improvement Communicating financial insights to executive and non-financial stakeholders Software Development & Technology Delivery Awareness Translating operational needs into functional and technical requirements Participating in requirements gathering, user stories, testing plans, UAT, and post-launch review Ensuring technology solutions support business workflows and service objectives Determining whether issues require configuration, automation, reporting, or process redesign Communicating effectively with IT teams, vendors, cybersecurity, and technical partners Contributing to solution design discussions and supporting the delivery lifecycle Process Improvement & Solution Delivery Mapping current and future workflows and identifying process gaps or inefficiencies Applying continuous improvement methods to streamline work and improve consistency Assisting with implementation planning, documentation preparation, and deliverable tracking Supporting training, change management, and post-implementation evaluation Preparing SOPs, process maps, decision logs, and other documentation Developing recommendations that are practical, actionable, and sustainable Technology Enablement Using Microsoft 365, workflow automation tools, business intelligence platforms, and enterprise systems Converting operational needs into dashboards, reporting, workflow, integration, or configuration requirements Applying knowledge of data structures, automation logic, system configuration, or APIs to support technical solutions Evaluating data quality and system workflows to identify optimization opportunities Coordinating with OCIT, cybersecurity, vendors, procurement, and business teams to support compliant, sustainable solutions Minimum Qualifications A Bachelor’s degree in Accounting, Finance, Human Resources, Business, Computer Science, Information Systems, Software Engineering, Data Science, Business, Public Administration, or a related field may substitute for one (1) year of the required experience. A Master’s degree in one of the qualifying fields above may substitute for two (2) years of the required experience. Equal Employment Opportunity Statement Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. #J-18808-Ljbffr County of Orange