Wrecker Operator/RS Technician

Job Details: Job Location: Cheyenne - Cheyenne, WY, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $50000.00 - $130000.00Commission/year, Travel Percentage: Road Warrior, Job Shift: 1st Shift Day, Job Category: Skilled Labor - Trades, Job Title: Dual Wrecker Operator / Roadside Diesel Technician Company: Rocky Mountain Truck Centers Location: Multiple Locations Department: Roadside Assistance / Wrecker Division / Truck Centers Position Type: Full-time (Combination of Commission and Hourly) Reports To: Branch Manager or Tow Manager About Rocky Mountain Truck Centers Rocky Mountain Truck Centers (RMTC) provides 24/7 roadside assistance, heavy‑duty towing and recovery, and truck repair services for commercial fleets and owner‑operators. Our roadside technicians and wrecker operators work in high‑risk, high‑urgency environments where safety, documentation, and customer care are non‑negotiable. Position Summary The Dual Wrecker Operator / Roadside Diesel Technician role combines: Commission‑based towing and recovery work operating light‑, medium‑, and/or heavy‑duty wreckers; and Hourly roadside diesel technician work, performing mobile diagnostics and repairs on Class 5–8 trucks and trailers, with limited in‑shop work as needed. You will respond to breakdowns, perform on‑site diagnostics and repairs, tow or recover disabled vehicles when required, and complete all work in accordance with DOT/FMCSA, OEM, and RMTC standards. Success in this role requires strong mechanical ability, safe wrecker operation, accurate documentation, and disciplined use of company systems. Key Responsibilities Roadside Diesel Technician (RS) – Mobile Repair Respond to roadside service calls for disabled commercial trucks and trailers. Perform on‑site diagnostics and repairs on mechanical, electrical, air brake, HVAC, aftertreatment, and hydraulic systems. Operate a fully equipped service truck; drive to breakdown locations on highways, interstates, truck stops, yards, and remote areas. Perform emergency tire changes, air system repairs, lighting repairs, and other roadside services. Use OEM diagnostic tools and software for fault codes, schematics, and guided repair procedures. Document labor, parts, findings, and repair stories accurately in company systems (e.g., TechWrench and/or Protractor). Capture required photos and complete inspection lines per company standards. Wrecker Operator – Towing & Recovery Safely operate light‑, medium‑, and/or heavy‑duty wreckers to tow, recover, or transport disabled commercial vehicles. Perform winch‑outs, load shifts, accident recovery, and complex towing scenarios in coordination with dispatch and law enforcement as needed. Set up safe work areas (cones, lighting, hazard zones) and manage accident or roadside scenes. Follow company standards for rigging, driveline and axle removal, securement, height/weight limits, and wheel torque. Complete pre‑trip and post‑trip inspections on wreckers and equipment and report any issues. Use mobile apps for timekeeping, job status updates, photos, signatures, and invoicing support. Collect payment at the scene on required jobs; do not release units or keys before payment when policy requires. Documentation, Communication & Customer Service Maintain real‑time communication with dispatch, event coordinators, service advisors, and branch leadership. Provide accurate ETAs, status updates, and completion notifications for all calls. Obtain required customer and driver signatures, IDs, and authorizations per company policy. Maintain professional, calm communication with customers under high‑stress conditions. Ensure that all jobs are fully documented with clear notes, photos, and completed tasks before closing. Safety & Compliance Adhere to all RMTC safety policies, PPE requirements, and roadside safety protocols. Comply with DOT/FMCSA Hours‑of‑Service and logbook/telematics rules as applicable. Complete and document pre‑trip, post‑trip, and periodic equipment inspections. Work in alignment with roadside safety, fuel, and pre‑trip compliance protocols. Immediately report any accidents, safety incidents, damage, or near‑miss events. Work Schedule & On‑Call Work a regular assigned schedule plus participation in a rotating on‑call schedule that may include nights, weekends, and holidays. Respond to dispatch during on‑call periods within company‑defined timeframes (acknowledgment and en‑route expectations). Remain fit for duty during on‑call windows and maintain readiness to respond in all weather conditions (rain, snow, heat, cold). Qualifications Required Valid CDL (Class A or B) with endorsements required for towing operations. Acceptable Motor Vehicle Record (MVR) meeting company and insurance standards. 1–3+ years of medium‑ or heavy‑duty truck repair, towing, or closely related experience. Strong diesel/mechanical skills across brakes, electrical, engines, and general truck repair. Prior experience in roadside service and/or wrecker operations strongly preferred. Ability to work safely on active roadways, in traffic, and in all weather conditions. Ability to use smartphones/tablets and company apps for dispatch, documentation, and timekeeping. Ability to pass pre‑employment background check and drug/alcohol screening (and ongoing, where required). Preferred ASE or OEM certifications in medium/heavy truck. Towing, recovery, or tire industry certifications (can be obtained during training). Experience with both commission‑based towing and hourly technician roles. Physical Demands & Work Environment Frequent driving and operation of service trucks and wreckers. Regular standing, walking, climbing, kneeling, crouching, and working under and around heavy vehicles. Lifting, carrying, pushing, and pulling tools, parts, chains, and rigging often in the 50–100+ lb range, with or without reasonable accommodation. Outdoor work on highway shoulders, truck stops, yards, and rural locations in all weather (heat, cold, rain, snow, wind). Exposure to traffic, noise, diesel exhaust, automotive fluids, and shop/roadside hazards. If you need a reasonable accommodation to perform the essential functions of this job or to participate in the hiring process, please contact Human Resources. Compensation & Benefits Commission pay for eligible towing and recovery work, based on billed and collected labor revenue under the company’s written commission plan. Hourly pay for eligible roadside technician work and training hours, in line with federal and state wage laws. Combined earnings structure with no less than applicable minimum wage for all hours worked in each pay period. Overtime pay where applicable on hourly components, in accordance with federal and state law. Eligibility for benefits such as health insurance, 401(k), and paid time off, subject to plan terms and waiting periods. Pay Transparency (Multi‑State): Actual earnings vary based on location, work mix (towing vs. roadside), call volume, and individual performance. Where required by law, an estimated pay or earnings range and a summary of benefits will be provided in this posting or during the hiring process, consistent with applicable state and local pay transparency requirements. Background Check, Driving Record & Drug/Alcohol Testing Employment in this position is contingent upon: Successful completion of a background check in accordance with the Fair Credit Reporting Act (FCRA) and applicable state/local laws. A Motor Vehicle Record (MVR) acceptable under company and insurance guidelines. Compliance with applicable DOT and company drug/alcohol testing programs (which may include pre‑employment, random, post‑accident, return‑to‑duty, and reasonable‑suspicion testing, as allowed by law). Equal Employment Opportunity Rocky Mountain Truck Centers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital status, protected veteran or military status, or any other status protected by applicable law. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law. At‑Will Employment Nothing in this posting creates a contract of employment for any specific duration. Where permitted by law, employment with Rocky Mountain Truck Centers is “at‑will,” meaning either the company or the employee may terminate employment at any time, with or without cause or notice, subject to applicable legal requirements. Qualifications: