HVAC Service Manager

Job Description

Job Description

HVAC Service Manager – Lead Our Elite Service Team at Samm's

Job Overview:

Company: Samm's Heating & Air Conditioning

Salary/Pay Rate: $75,000 - $115,000 per year (DOE) plus Performance Based Bonus

Location: Plano, TX (Onsite)

Job/Employment Type: Full Time

Project Scope: Residential and Commercial HVAC Service Department Leadership

Mandatory Licences & Certifications: EPA Universal, Registered with TDLR

The Opportunity:

You will lead the day-to-day operations of our service department, turning a talented group of technicians into a high-performing, customer-focused team. This role offers the chance to shape department culture, mentor the next generation of HVAC talent, and directly influence the growth trajectory of a stable, family-founded company that's expanding across the DFW region. Your leadership will be the driving force behind technician development, customer satisfaction, and departmental profitability.

How You Will Make an Impact:

• Run the day-to-day service operation through leadership, management, and accountability of the service department.
• Ensure service and maintenance technicians have the parts, tools, and information they need to complete their day efficiently.
• Recruit, hire, and onboard new technicians while training both new hires and existing team members.
• Host regular tech meetings and training sessions to keep the team sharp on techniques, products, and safety.
• Conduct weekly ride-alongs and one-on-one coaching sessions to drive individual technician growth.
• Handle customer complaints directly, resolving issues with professionalism and a solutions-first mindset.
• Review completed invoices for accuracy, quality, and adherence to company standards.
• Provide hands-on technical support to technicians facing complex diagnostic or repair challenges.

Required Qualifications & Experience:

• Valid EPA Universal certification required at the time of hire.
• Registered with TDLR.
• Proven professional experience as an HVAC technician, with prior lead tech, supervisory, or management experience strongly preferred.
• Demonstrated ability to train, coach, and develop technical staff.
• History of effective soft skills when working with clientele and resolving customer concerns.
• Possession of a valid driver's license with a clean driving record.

Preferred Qualifications & Experience:

• 5 or more years of dedicated residential or commercial HVAC service experience.
• Prior experience managing or supervising a team of technicians.
• Direct operational familiarity with the ServiceTitan platform.
• Experience with budgeting, departmental KPIs, or P&L accountability.
• Bilingual in Spanish is a plus!

Compensation & Benefits:

• 401(k) retirement savings program.
• Comprehensive medical, dental, and vision insurance packages.
• Bi-weekly pay cycle with competitive base salary and performance-based bonus structure.
• Paid time off encompassing vacation, sick time, and recognized holidays.
• Paid parental leave covering both maternity and paternity needs.
• Provided company vehicle, specialized tools, and professional uniforms.
• Continuous leadership training, manufacturer certifications, and safety programs.
• Smart tech package including a company-issued smartphone or tablet.

About Us:

Samm's Heating & Air Conditioning is a family-founded company with deep roots in the DFW community. We combine a supportive, trade-focused culture with the stability and resources of a rapidly growing regional brand. We invest heavily in our team through elite tools, continuous training, and leadership that actually knows the trades.

Samm's Heating & Air Conditioning is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.