Patient Account Representative

Patient Account Representative

The Patient Account Representative assists in overseeing the daily operations of assigned project(s). This position is responsible for providing support in developing, implementing, managing, and meeting or exceeding the operational goals of our clients and Company. The Patient Account Representative will and may work closely with their team, project supervisors, operations managers, and the client to work on opportunities with new and emerging approaches to our clients' business processes. This position will follow and ensure that client and company policies and procedures are followed and will also perform all job-related duties as assigned.

This position offers an attractive hybrid schedule working two days in our Lewisville, TX office and three days virtually from home. 8 hour shift between 8:00 AM - 5:00 PM PT CT.

• Review, submit, and maintain tracking of payer escalations claims.
• Meet with payer escalation representatives monthly (or as required) to review outstanding escalations and identified payer trends & issues.
• Assist with monthly denial review and help lead the denial committee, which will present denials and trends to key client contacts.
• Assist in answering front-line team member questions.
• Develop job aides and SOPs and provide subsequent support and training.
• Aid in basic report generation or review where required.
• Ensure projects and duties are completed within specified deadlines.
• Assume additional duties and responsibilities or special projects based on client and/or business needs.
• Be flexible and adapt quickly to change, embracing new processes and technologies in a positive manner as client or business needs shift.
• All job-related duties as assigned

High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED. 0-2+ year's experience within an office, business, operations, customer service or healthcare field.

• Previous experience working in insurance portals
• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel is essential.
• Ability to initiate and follow through on projects and work independently with minimal supervision
• Billing / Collections experience

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.