Customer Support Specialist

Join the Customer Support Center!


Do you want to make a difference in the life of Californians? Are you looking for an exciting and rewarding position that will develop your career in the areas of analytical and technical support services? The Department of Justice (DOJ), Customer Support Center (CSC), is looking for a highly motivated individual with analytical and organizational skills who enjoy working in a team environment.

What Will I Be Doing?


As a member of the CSC, you will provide customer support and technical assistance via telephone, email, and/or written correspondence to ammunition vendors, firearms dealers, DOJ certified instructors and comparable entities, law enforcement agencies, mental health facilities, and the public regarding reporting requirements, entry requirements and questions that arise relative to new or changing firearms legislation and regulations, web based Bureau of Firearms (BOF) associated applications, and any credit card billing issues.


You will find additional information about the job in the Duty Statement .

Working Conditions


DOJ has adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position may allow for some telework opportunities. All telework schedules are based on current conditions and may be re-evaluated as conditions change.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-521762


Position #(s):
420-510-5157-021

Working Title:
Customer Support Specialist


Classification:
ANALYST I $3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Work Shift:
Day


Work Week:
Monday-Friday


Department Information

• This position is located in the Division of Law Enforcement, Bureau of Firearms, Customer Support Center.

• Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.

• For more information about the department, please visit the Attorney General's website at .

• Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• Clearly indicate the Job Control (JC-521762) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.

• Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only.

• A fingerprint check will be required.

• If interested in this position, please apply and your List/Transfer eligibility will be verified.

• Failure to submit the required application documents may result in the disqualification of your application.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/8/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Justice
DLE- Kelly Rivera
Attn: Kelly Rivera
Department of Justice/DLE - OC - Personnel Services
1300 I Street, Suite 1140
Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Justice
DLE- Kelly Rivera
Kelly Rivera
Department of Justice/DLE - OC - Personnel Services
1300 I Street, Suite 1140
Sacramento , CA 95814


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  The SOQ must be typed, single spaced, 12 point Arial font, and be no more than one (1) page in length. The document shall be titled "Statement of Qualifications - (Your Full Name)."
  
  
• Based on your review of the duty statement, please describe how your background, experience, and training qualify you for the Customer Support Center Analyst position.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


The candidate should have excellent written and oral communication skills; strong analytical skills; good research skills; effective time management and organizational skills. In addition, the candidate should be able to communicate effectively and demonstrate good judgment when interacting with the public and professional staff; have the ability to work well under pressure and meet deadlines; maintain strict confidentiality; and be proficient in Microsoft Word, Excel, and Outlook. The candidate should also have the ability to work both independently and as a team member; carry out assigned tasks with minimal supervision; be a self-starter, flexible, dependable, have excellent attendance, and be willing to assume other duties as necessary.


Benefits Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Kelly Rivera
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Timely Filing of Applications


Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.