IT Support Specialist

Job Description

Job Description

POSITION OVERVIEW

We are seeking a dependable and versatile IT Support Specialist to manage the day-to-day technology needs of our car and home warranty company. This is a hands-on, in-office position for someone who is comfortable being the company's go-to person for a wide range of technical needs. Responsibilities include setting up equipment for new employees, resolving technology issues, maintaining the company's phone systems, tracking equipment, managing user accounts, and supporting office technology such as televisions, security cameras, and electronic door locks. The ideal candidate is a jack of all trades who can troubleshoot independently, recognize potential problems before they cause major disruptions, and coordinate with outside vendors when necessary.

KEY RESPONSIBILITIES

• Set up computers, monitors, phones, headsets, and other equipment for new employees.
• Create and manage usernames, email accounts, system access, and employee IDs.
• Update or disable accounts and recover company equipment when employees leave.
• Maintain an accurate inventory of computers, phones, monitors, accessories, and other company-owned equipment.
• Order replacement equipment, accessories, software, and other technology as needed.
• Diagnose and resolve computer, hardware, software, and equipment issues.
• Perform routine maintenance and updates on company equipment.
• Troubleshoot basic internet, Wi-Fi, connectivity, power, cabling, and workstation issues.
• Troubleshoot the company's CRM, phone systems, and other business applications.
• Work with internet, phone, software, CRM, security, and equipment vendors to resolve more advance issues.
• Set up and maintain televisions, conference-room technology, displays, and audio-visual equipment.
• Assist with security cameras, alarm systems, access-control systems, and electronic door locks.
• Maintain organized records of equipment assignments, user access, software licenses, warranties, and vendor information.
• Manage employee support requests and provide updates until each issue is resolved.
• Identify aging equipment, security concerns, or recurring technical problems and recommend solutions.
• Create basic instructions and documentation for common technology processes.
• Provide technical support to employees at all levels of the company.
• Assist with urgent technology issues when necessary.

• Previous experience in IT support, help desk support, technical support, or a similar role.
• Strong troubleshooting skills involving computers, software, phones, and office technology.
• Experience setting up computers, phones, email accounts, user accounts, and employee access.
• Basic knowledge of internet connectivity, Wi-Fi, routers, switches, and network equipment.
• Experience supporting Windows computers and Microsoft 365, including Outlook and Teams.
• Ability to troubleshoot cloud-based CRM and business phone systems.
• Experience with security cameras, access-control systems, televisions, or audio-visual equipment is preferred.
• Strong organizational skills and experience maintaining equipment inventories or support trackers.
• Ability to explain technical issues clearly to employees without a technical background.
• Ability to work independently, prioritize urgent issues, and follow tasks through to completion.
• Good judgment when handling passwords, confidential information, system access, and company data.
• Willingness to perform hands-on work, including installing equipment, running cables, moving computers, and working around desks or network equipment.
• Relevant technical certifications are helpful but not required.
• Experience supporting a call center, car warranty, home warranty, insurance, or similar business is preferred but not required.