Case Manager, Student Support Team

Case Manager, Student Support Team Job Description - Case Manager, Student Support Team (2601397) Who We Are The Division of Student Affairs is a student‑focused organization that aims to empower student success and support personal development. We create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of our ambitious goals. Named one of the "Most Promising Places to Work in Student Affairs" by Diverse Magazine. Serving a highly diverse student body. Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility. Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life. Required Qualifications Master’s degree (foreign equivalent or higher). Three (3) years of full‑time advising, counseling, and/or administrative experience. Experience counseling and supporting students. Experience working with students in emergency or crisis situations. Experience working in an external social service agency setting. Supervisory experience (supervision of students may be considered). Experience working with a diverse student population. Experience with Microsoft Office and/or Google applications. Preferred Qualifications Master’s degree (foreign equivalent or higher) in higher education administration, counseling, social work, or related field. Additional years (4+) of full‑time advising, counseling, and/or administrative experience. Experience in a higher education setting. Experience working with faculty, academic affairs, and/or student affairs staff. Experience with student staff training and development. Program development experience. Experience presenting or teaching. Brief Description of Duties The Case Manager plays a crucial role as a team member on the Student Support Team and Family Services and Support. The incumbent is responsible for engaging, supporting, and empowering undergraduate and graduate students to help maximize their Stony Brook experience and prepare them for success both on and off campus. The role requires a high level of care, discretion, and support for student safety and well‑being. The selected candidate must demonstrate excellent customer service and interpersonal skills, strong organizational and time‑management abilities, and an exceptional attention to detail. The role demands strategic and analytical thinking, independent work, and collaborative problem‑solving in a fast‑paced environment. Academic Coordination & Crisis Response Provides oversight and immediate response during crisis situations within the university framework, using discretion and judgment to determine appropriate levels of intervention. Collaborates with campus partners to offer immediate assistance and ensure comprehensive follow‑up. Provides expert guidance on university policies regarding formal academic interruption requests and coordinates leave of absence processes. Facilitates direct referrals to Counseling and Psychological Services (CAPS), Survivor Advocate, the CARE Team, University Police, and Student Health Services. Leads strategic planning for students' successful return to campus or structured pause aligned with recovery or crisis resolution needs. Case Management: Basic Needs & External Partnerships Provides short‑term case management for students experiencing basic needs insecurity, focusing on food security, stable housing, and emergency financial assistance. Serves as the campus expert on SNAP benefit navigation and guides students through application and recertification processes. Develops and maintains strategic relationships with external community partners, including social service agencies, housing authorities, and non‑profit organizations. Ensures the referral network remains current, effective, and responsive to students' barriers outside the classroom. Student Navigation & Advocacy Acts as the primary student navigator for complex situations, providing ongoing coaching and advocacy for individuals navigating university systems. Coordinates support for students facing gaps in attendance due to extended absences and provides a compassionate point of contact. Documents and communicates in strict FERPA compliance, maintaining detailed case records in the departmental database. Staff Supervision & Strategic Initiatives Participates in hiring, training, and supervising student staff to maximize professional growth. Co‑ordinates departmental events and outreach initiatives that foster a caring, supportive, and diverse campus community. Participates in Admissions and New Student/Family orientation events to communicate the scope of services provided by the Student Support Team. Professional Development and Committee Involvement Participates in learning and development opportunities (classes, training, committee, webinar). Contributes to the Division of Student Affairs and Stony Brook University by attending and supporting events sponsored by other departments. Other duties or projects as assigned—appropriate to rank and departmental mission. Evening and weekend work may be required at times. Special Notes This is a full‑time appointment. FLSA exempt position, not eligible for overtime provisions. Minimum salary threshold must be met to maintain FLSA exemption. Salary $68,000‑$70,000 + $4,000 Location Pay = $72,000‑$74,000 Total Compensation. The position is eligible for $4,000 UUP annual location pay, paid biweekly. Essential Position This position is designated as essential based on duties and functions performed. Essential positions may be required to report to work or remain at work even if classes are canceled during emergencies. Sponsorship For this position, we are unable to sponsor candidates for work visas. EEO Statement Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws. If you need a disability‑related accommodation, please call the university Office of Equity and Access (OEA) at View phone number on click.appcast.io or visit OEA. #J-18808-Ljbffr Stony Brook University