Field Service Manager

Field Service Manager – HVAC

Central Cooling & Heating – Woburn, MA
Salary: $90,000–$115,000, depending on experience

Lead the Team. Drive the Results. Make an Impact.

Central Cooling & Heating is looking for an experienced HVAC Field Service Manager to lead, coach, and develop our service technicians.

For more than 50 years, Central Cooling & Heating has served customers throughout Greater Boston. We’re looking for a hands-on leader who understands HVAC, knows how to get the best out of a team, and can keep field operations running safely and efficiently.

If you know HVAC, enjoy developing technicians, and thrive in a fast-paced service environment, we want to talk to you.

What You’ll Do

• Lead, coach, and develop a team of HVAC Service Technicians
• Oversee daily field service operations
• Drive technician productivity, performance, revenue, and customer satisfaction
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• Provide technical guidance on complex HVAC service and troubleshooting issues
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• Set clear expectations and hold the team accountable for results
• Handle customer escalations and resolve field issues
• Recruit, interview, hire, and onboard technicians
• Identify training needs and help technicians continue developing their skills
• Ensure OSHA, safety, and company standards are followed
• Assist with budgeting, forecasting, staffing, and controlling service-related expenses
• Partner with dispatch, sales, technicians, and leadership to improve operations
• Identify problems quickly and implement solutions
• Build a positive, accountable, high-performing service team

What We’re Looking For

• HVAC service management or field leadership experience
• Strong understanding of commercial HVAC systems, troubleshooting, service, and repair
• Experience leading and developing HVAC Service Technicians
• Strong operational and problem-solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high-pressure situations
• Strong communication and leadership skills
• Safety-focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

Why Central Cooling & Heating?

• Competitive salary of $90,000–$115,000
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick, and personal days
• Paid training and ongoing education
• Growth opportunities
• Parental leave
• Short-term and long-term disability
• Company-paid life insurance
• Friends and family discounts on services
• Year-round work

Schedule

Monday–Friday with weekends as needed.

If you’re an HVAC leader who knows how to develop people, improve performance, and keep a service operation moving, we’d love to meet you.

Apply today and bring your leadership experience to Central Cooling & Heating.

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