Desktop Support Specialist / Field Services

SRI Tech Solutions

Kennewick, WA

Job Description

Role : DSS/Field Service
Site Address- 8701 W. Gage Blvd. In Kennewick, WA, 99336.

Number of Engineers- 1 (Dedicated)

BGV Required- Yes.

Budget- 21/Hr on 1099

Start date : 10th June

Technical Support & Issue Resolution

Respond to Level 1 escalations and resolve complex IT issues across external Quest Diagnostics locations.
Troubleshoot hardware, Windows/Mac OS, collaboration tools (Outlook, Teams), enterprise applications, and foundational networking issues.
Maintain strong ServiceNow ticket hygiene with accurate notes, work logs, and timely status updates.
Perform IMAC activities (Install, Move, Add, Change) for all supported systems and equipment.
Conduct OS deployments, patching, configuration updates, and endpoint provisioning following SOPs and customer requirements.
Provide hands‐on support for:
Desktop/laptop devices
LAN/WAN connectivity
Telecom/VoIP systems
Imaging devices
LIS/BIS laboratory instruments
Facility and environmental IT systems
SRI TECH
SR Technical Recruiter
Tampa,FL

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Vacancy posted 2 days ago

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