Senior Manager, Flagship Service Operations and Retail

Senior Manager, Flagship Service Operations and Retail

Department: Marketing - US

Location: Santa Monica, CA

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Who We Are

Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute - the apex of post-graduate skin and body therapy training - we are on an exhilarating journey of expansion. And you could be a part of this adventure!

What You-ll Do

The Senior Manager - Dermalogica Flagships is a highly skilled and motivated sales and services leader charged with managing daily operations of Dermalogica-s skin care Flagship studios located in Santa Monica and West Hollywood California. The ideal candidate will have a strong background in skin care, medical aesthetics and/or professional salon services. They will be experienced in retail sales management, have exceptional leadership abilities, and a passion for delivering outstanding customer experiences. As the Senior Manager, you will play a crucial role in ensuring the Flagship locations operate efficiently while maintaining the highest standards of service and client satisfaction.

Key Responsibilities:

Leadership & Management:

• Lead, mentor, and motivate a team of professional skin therapists, receptionists, and support staff.

• Oversee recruitment, training, and performance evaluations to ensure a high-performing team.

• Develop and implement operational procedures and policies to enhance salon efficiency.

• Manage, in partnership with US marketing, clear, consistent brand representation across all touchpoints

Client Experience:

• Ensure exceptional customer service by addressing client needs and resolving any issues promptly.

• Monitor client satisfaction and implement strategies to improve service quality and client retention.

• Collaborate with the marketing team to create and execute client engagement and retention programs.

Sales Growth:

• Develop and implement targeted sales strategies to increase store revenue in both service and retail

• Create and execute sales promotions, events, and revenue generating ideas to increase store performance

• Motivate and inspire team to achieve their sales goals

• Monitor and evaluate team performance to identify areas of growth opportunity

Strategic Development:

• Develop and execute business strategies to achieve growth and profitability targets.

• Analyze market trends and client feedback to identify opportunities for growt

• Operational Oversight:

• Manage daily operations, including scheduling, inventory management, and maintenance of equipment and facilities.

• Monitor and manage financial performance, including budgeting, expense control, and revenue growth.

• Ensure full compliance with all OSHA, Esthetic state board and medical board requirements including health and safety regulations and scope of practice protocols.

Operational Oversight:

• Manage daily operations, including scheduling, inventory management, and maintenance of equipment and facilities.

• Monitor and manage financial performance, including budgeting, expense control, and revenue growth.

• Ensure full compliance with all OSHA, Esthetic state board and medical board requirements including health and safety regulations and scope of practice protocols.

Marketing & Promotion:

• Collaborate with the marketing team to design and implement promotional campaigns and special events.

• Monitor and evaluate the effectiveness of marketing strategies and adjust as needed to drive business growth.

Other responsibilities

• Serving as brand ambassador by conducting community outreach and engagement with the intent of building partnerships with appropriate local businesses and positive brand awareness

• Resolving all client satisfaction issues or identified concerns

• Managing facility standards and maintenance including exterior and interior upkeep, safety, and cleaning

What You-ll Bring

Qualifications:

• 5-8 years of experience in a senior managerial role in aesthetics, advanced skin services and/or salon professional industry.

• Proven track record of successfully managing a team and achieving operational goals.

• Strong understanding of aesthetic treatments, products, and industry trends.

• Exceptional leadership, communication, and interpersonal skills.

• Ability to analyze financial data and develop strategies for business growth.

• Excellent organizational skills and attention to detail.

• Proficiency in salon management software and Microsoft Office Suite .

• Ability to manage multiple projects simultaneously within a fast-paced environment, with a high degree of independence and resilience; ability to think critically and creatively.

• High level of accuracy; able to detect inconsistencies and errors with keen attention to detail

• Analytical, passionate, and innovative

• Strong written and verbal communication skills

• Positive attitude with an excitement for learning, open to new experiences and challenges

• Experience with Dermalogica brand a plus.

Key Collaborators:

• US Education

• US Marketing

• US Sales

• Head of Visual Merchandising

What We Offer

• Competitive Compensation

• Medical, Dental, Vision Insurance

• Paid Time Off

• Monthly Product Allowances

• Annual Fitness Reimbursement

• 401(k) plus company matching

• Life/Accident/Disability insurance

• Wellness programs

• Paid family leave

• Domestic partner benefits

• Education/training programs

• Thrive in a hybrid work environment (3 days in office)

The expected base salary for this position is $80,000-$95,000. The exact base pay rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.

• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.

• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.

Ready to make a meaningful impact and advance your career with a global brand revolutionizing the skincare industry? Apply now and complete your online application. Rest assured, all applications will be thoughtfully reviewed, and our HR team will contact you if your skills align with the position.

Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.

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