Account Manager, Security - Minneapolis, MN

Company Overview

American Security & Investigations, L.L.C., a Marsden company, offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at A.S.I. means a career with a Company that will support your growth.

Position Summary

The Account Manager oversees a team executing a high level of customer care for a key account in Minneapolis and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. Through strong communication and company support, the Area Manager will focus on five key areas:

• Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
• Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
• Growth – Identifying opportunities that improve our client’s services and deliver growth.
• Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.

Key Responsibilities: 

• Serve as the primary point of contact for the site and partner with market leadership, and law enforcement entities to address operational needs
• Develop rapport with client representatives and other relevant partners, by resolving issues and creating employee and customer facing training programs under the guidance of operational company executive
• Supervise and coordinate activities of guard force as dictated by contractual obligations and to meet or exceed client expectations
• Train, develop, mentor, and motivate Security Officers to provide quality, consistent service and to ensure all decisions comply with company policy and federal and state regulations
• Participate in the employee onboarding process including new hire interviewing and selection of candidates that meet ASI’s and the client’s required level of qualifications and skills

Skills & Qualifications

• At least 1-3 years of security and supervisory experience
• Exceptional customer service skills with a proven track record of client success
• The ability to be flexible and available as issues can arise 24 hours a day, seven days a week
• Policy development and training experience preferred
• Proficiency with MS Office products as well as site-specific security programs  
• A pre-employment drug screen and criminal background check are required

What’s In It for Me at ASI?

• Room to Grow & Advance
• Work in a Professional Environment
• Jobs are Classified as Essential
• Complete Tasks Individually and as a Team

EEO Statement

Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.