Patient Relations Representative

Job Details : Location: Ketchum Health - Anaheim, CA 92807. Position Type: Full Time. Salary Range: $19.50 - $19.50 Hourly. The Patient Relations Representative is the central point of contact for the University Eye Center (Anaheim Hills). The role includes greeting patients and visitors, verifying insurance eligibility, making appointments, assisting walk‑ins, checking‑in patients for services, and problem‑solving patient issues. This position is responsible for accurately collecting and entering patient information into the practice management system. The Patient Relations Representative will ensure appropriate payment is collected and the correct billing and diagnosis codes are entered accurately into the computer. Essential Duties and Responsibilities Use a computer to assist patients, co‑workers, and doctors. Schedule patient appointments. Obtain insurance authorizations and verify insurance eligibility when scheduling appointments. Greet patients entering the reception area and check them in for appointments. Check patients out at the cashier area with a smile. Create new patient files. Enter and update patient demographic data in system at check‑in. Scan all intake forms into patients’ electronic medical records. Page interns when patients are ready to be seen, and page faculty doctors when their assistance is needed. Print fee sheets for next‑day appointments and attach any necessary paperwork to each sheet as needed to update existing patient files or create new patient files. Help maintain an electronic appointment reminder system. Scan patients’ insurance card(s) into patients’ electronic medical records. Collect fees from patients in the form of cash, credit, and checks. Provide correct change to cash‑paying patients when necessary. Reconcile all payments taken at checkout against what was recorded in the system. Copy forms as needed by doctors and interns. Assemble patient intake packets. Create next‑day schedule with patient counts and staff shifts/lunches. Obtain fee waivers and sliding fee scale forms for patients from supervisor. Assist the doctors and interns with various requests that are usually performed at the front desk. Assist with processing paperwork and payments from several off‑site exam locations when necessary. Assist patients with concerns or complaints, referring them to Patient Relations Supervisor when necessary. Assist with mass mailings for patient recruitment. Complete any and all tasks necessary to close and secure the reception and cashier areas at the end of the shift, and to prepare for the next day. Call and/or create documents for patient recall. Perform all other Patient Relations duties assigned. Qualification Requirements Prior experience in a customer service capacity. Computer and mathematical skills are essential. Flexibility to work some evenings and Saturdays. Spanish is helpful. Education and/or Experience Required: High School degree or General Education Degree (GED); AND six months related experience and/or training. Benefits MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, and a university-sponsored retirement plan. See our website under Employment for more details regarding benefits of working for MBKU ( Non-Discrimination Statement MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment, and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases. #J-18808-Ljbffr Marshall B Ketchum University