Care Manager

Care Manager - Patient Engagement & Outcomes

Remote | Full-Time

You Can Build Trust With a Stranger in the First 90 Seconds of a Call.

You know how to pick up the phone, connect with a patient you've never met, and get them talking - really talking - about their health. You listen for what's actually going on with them, and you know how to turn that conversation into trust, a plan, and a next step the patient actually follows through on.

Now imagine doing that with the full weight of an organization behind you - one built entirely around the belief that a phone call, done right, can change the course of someone's health. That's this role.

Who We Are

Vigilance Health partners with FQHCs, ACOs, IPAs, and payers to deliver Population Health and Care Management services that actually move the needle on patients' health. We run Care Management, APCM, Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI) programs - and we measure success the way our partners do: quality metrics, patient engagement, patient activation, and outcomes that show up in data.

Our purpose is simple, and we mean it: Change People's Lives - no matter their circumstances.

The Role

The Care Manager is the heart of Vigilance. You'll lead the charge in building meaningful relationships with patients - driving better health outcomes and empowering people to take control of their own healthcare. You'll build trust, rapport, and accountability using the principles of Motivational Interviewing and clinical best practices, call after call, patient after patient.

Above all else, Care Managers are driven by an unyielding passion to make a difference in people's lives. That passion shows up in the work itself - the volume of outreach you put in, the rapport you build, and your commitment to the kind of engagement, trust, and support that leads to real, long-lasting behavior change.

What You'll Own

Patient Outreach & Engagement

You'll drive a high volume of outbound calls every day - ramping from roughly 45 calls and 5-20 patient connections a day in your first month to 75+ calls and 22+ connections by month three - because consistent outreach is what makes everything else possible.

Relationship Building & Rapport

You'll build genuine rapport with your assigned patient panel using Motivational Interviewing techniques, turning first conversations into ongoing relationships patients trust and stay engaged with.

Risk Stratification & Panel Management

You'll learn the risk stratification of your assigned panel inside and out, grow your "billable" and "at risk" patient panels, and work to minimize the "fallen out" panel - keeping patients engaged before they disengage.

Care Coordination & Goal Setting

You'll set PCP visit SMART goals with appropriate patients and drive tangible improvements in health outcomes - PCP visits, medication adherence, care navigation, and more - through consistent, engaged care management.

Documentation & Clinical Best Practices

You'll translate every conversation into clear action and solid documentation, applying clinical best practices so the story of each patient's progress is captured accurately and can be acted on by the rest of the care team.

What Good Looks Like in 90 Days

• You're consistently making 75+ calls a day and connecting with 22+ patients daily.
• You've built real rapport across your assigned patient panel and understand their risk stratification.
• Your "billable" and "at risk" patient panels are growing, and your "fallen out" panel is shrinking.
• Appropriate SMART goals are developed in a patient-centered care plan, and your care management conversations are producing genuine Patient Success Stories.
• You're driving tangible improvements in health outcomes - PCP visits, medication adherence, and care navigation.

What You Bring

Experience That Matters Most

• LVN/LPN license is preferred
• MA Certification may be considered, depending on professional clinical experience
• A track record of connecting with people quickly - you can build trust with a stranger in the first few minutes of a call
• Bilingual or multilingual communication skills highly preferred
• Behavioral Health/Mental Health Integration experience is highly preferred
• Comfort with a high-volume, fast-paced outbound calling environment
• Familiarity with Motivational Interviewing techniques, and the ability to pick up structured conversation frameworks quickly
• Strong active listening skills - you can translate a conversation into clear documentation and concrete next steps
• An organized, self-directed, proactive problem-solving mentality
• Experience in healthcare, care management, or a patient- or customer-facing outreach role is a plus

Nice to Have

• Experience developing patient-centered care plans and SMART goals that support patients' health outcome goals
• Experience with medication and treatment adherence, chronic disease management, and PCP visit navigation
• Prior use of a care management platforms or EHRs
• Prior use of MSOffice Suite, especially Teams and Excel

The Kind of Person Who Thrives Here

You're charismatic and high-energy, with a pleasant voice and real vocal variety - the kind of person patients want to keep talking to. You're patient, resilient, and encouraging, with a coaching attitude and a great ear for what people aren't quite saying. You know how to smile and dial, you stay organized under a high volume of calls, and you bring a proactive, problem-solving mentality and a high degree of empathy to every conversation.

If you've been looking for a role where your ability to connect with people genuinely changes someone's health - this is it.

Apply today. Let's change lives together.

Vigilance Health is an equal opportunity employer committed to building a diverse, inclusive team.