Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized

A recruitment/relocation incentive may be authorized for highly qualified candidates**The Medical Support Assistant (Advanced) serves in the VA Community Care team and performs clerical and administrative support in the coordination - care - and treatment provided to veterans through the VA Community Care referral processing procedures at the Fargo VA Health Care System - which includes the Community Based Outreach Clinics. Summary A recruitment/relocation incentive may be authorized for highly qualified candidates**The Medical Support Assistant (Advanced) serves in the VA Community Care team and performs clerical and administrative support in the coordination - care - and treatment provided to veterans through the VA Community Care referral processing procedures at the Fargo VA Health Care System - which includes the Community Based Outreach Clinics. Qualifications Basic Requirements Citizenship: Be a citizen of the United States (U.S.) Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a) *Experience No experience required *Education High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education Licensure/Certification/Registration None Physical Requirements See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f) Foreign Education To be creditable - education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs Grade Determinations: Medical Support Assistant (Advanced) - GS-6 Experience: One year of experience equivalent to the GS-5 grade level that equips the candidate with the following: 1 Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports 2 Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients 3 Ability to schedule medical appointments in a clinical setting 4 Ability to work independently in the accomplishment of a wide variety of duties performing patient support work 5 Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers 6 Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution AND Demonstrated Knowledge - Skills - and Abilities Candidates must demonstrate all of the KSAs below: i Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met ii Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations iii Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns iv Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care v Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc vi Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians Reference: For more information on this qualification standard - please visit The full performance level of this vacancy is GS-6. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Duties Total Rewards of a Allied Health Professional Duties of this position include - but are not limited to: The AMSA works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care Recommends changes to existing clinic procedures based on current administrative guidelines Utilizes numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately - efficiently and within the clinical needs requested by the provider Develop and/or maintain effective and efficient communication with the veteran - veteran representatives - interdisciplinary care teams - VA medical centers - and other agencies (e.g coordinating community care appointments and additional requests for care with non-va medical facilities - administratively triaging phone calls related to community care requests - assisting other VA teams in understanding community care eligibilities in regards to the Mission Act of 2018 - assisting VACC RN in care coordination of referrals - following up with community vendors to ensure appointment completion and obtaining of medical records) Processes incoming veteran messages through message manager and care requests through my healthy vet - and coordinates with care team as appropriate Participates in team huddles and team meetings to manage - plan problem solve - and follow up with patient care by sharing information and collaborating with interdisciplinary team setting priorities and deadlines - adjusting the flow and sequencing the work to meet team and patient needs Work Schedule: Monday - Friday - 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): May be authorized for highly qualified applicants Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade) Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144-000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Functional Statement #:000000 This is an OPEN CONTINUOUS ANNOUNCEMENT Eligible applications will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled. #J-18808-Ljbffr U.S. Department of Veterans Affairs