Agent's Assistant - State Farm Agent Team Member

Agent's Assistant

As Agent's Assistant with Katie Coppersmith State Farm Office, you equip our agency to continually achieve its goals. You empower our agency by supporting office policies and processes while consistently ensuring the execution of advantageous customer experiences. You create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Qualifications:

• Excellent communication skills - written, verbal, and listening
• Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales required.
• Proactive in problem-solving
• Able to work in and manage a team environment
• Extensive Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

Benefits:

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Health benefits
• Growth potential/opportunities for advancement within my agency

Compensation: $33,000.00 - $65,000.00 per year

About Our Agency

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.