Recovery Agent - Cincinnati, OH

Description

About United

United is a leader in the repossession and remarketing industry. Since 1973, we have built our reputation on delivering exceptional service to some of the largest lenders in the United States. With more than 40 branches nationwide and continued expansion underway, United offers a stable, growth-oriented environment backed by decades of industry expertise.
Position Summary

As a Repossession Agent, you will operate independently in the field locating and securing vehicles on behalf of our lending clients. Agents are equipped with company-provided trucks, proprietary technology tools, and the support of United's internal operations team to maximize performance and earning potential.

This position requires professionalism, strong communication skills, attention to detail, and the ability to work effectively with minimal supervision. No prior repossession experience is required. We hire for attitude and work ethic, then provide the training needed for success.
Training Program

All newly hired Repossession Agents complete an intensive five-day training program at United's corporate headquarters in Memphis. Travel, lodging, and meals are fully covered by the company.

Training includes:

• Classroom instruction on tools, processes, compliance, and operational procedures
• Hands-on field training alongside experienced leadership
• Route training and live recovery demonstrations
• Instruction on proper vehicle handling and safety procedures
• Guidance on documentation, communication, and client expectations

Key Responsibilities

• Locate and recover vehicles assigned by internal operations
• Safely secure and transport vehicles using company equipment
• Utilize company technology platforms and recovery tools effectively
• Maintain accurate documentation and updates on assigned accounts
• Communicate professionally with clients, team members, and leadership
• Follow all company safety policies, compliance standards, and operational procedures
• Conduct basic vehicle handling and securement procedures
• Work independently while maintaining productivity and professionalism in the field

Compensation & Benefits

United provides the tools and support needed for success, including:

• Company-provided repossession truck
• Fuel card for gas expenses
• Company-paid fleet maintenance program
• Pre-assigned accounts - no cold calling required
• Proprietary technology tools designed to improve efficiency and performance
• Dedicated internal operations support team
• Eligibility for medical, dental, vision, disability, and life insurance plans
• 401(k) savings plan with company match after one year of employment

Requirements

Qualifications & Requirements

• Must be at least 23 years old with a valid driver's license and clean driving record
• Ability to pass pre-employment screening, background checks, and DOT physical requirements
• Strong communication, organizational, and independent working skills
• Willingness to learn, adapt, and work effectively in a fast-paced environment
• Strong visual acuity at varying distances and conditions, including peripheral vision and depth perception
• Ability to sit comfortably and remain focused for extended periods
• Ability to safely react to changing road conditions and unexpected situations
• Ability to perform repetitive physical tasks associated with vehicle operation
• Ability to occasionally ascend/descend stairs or long driveways
• Ability to comfortably operate vehicle controls without strain
• Ability to regularly lift and carry up to 50 lbs. as part of daily duties

What We're Looking For

We are looking for motivated individuals who are:

• Self-driven and disciplined
• Curious, persistent, and resourceful
• Comfortable working independently
• Professional in stressful or challenging situations
• Strong communicators with attention to detail
• Interested in long-term career growth and advancement opportunities