Referral Coordinator

Job Description

Job Description

JOB SUMMARY: 

The Referral Coordinator is responsible for coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries.

QUALIFICATIONS/EDUCATION:

· High School Diploma or equivalent required.

· Bi-lingual English/Spanish preferred; must be able to read, write, and speak English.

· 2-3 years of related referral experience in a medical setting preferred.

· Strong people skills.

· Data entry skills.

· Attention to detail.

· Strong organizational skills and ability to multi-task effectively.

· Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

ABILITIES/SKILLS:

· Basic computer skills to be able to recognize and understand our EMR System.

· Excellent communication, Customer Service, and telephone skills.

· Strong organizational skills and ability to multi-task effectively.

· Must be able to work independently with minimal supervision in a fast-paced environment.

· Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.

· Must be dependable and conduct him/herself in a professional manner.

· Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.

· Must be able to follow policies and procedures.

ESSENTIAL DUTIES/ RESPONSIBILITIES: 

· Process referral authorizations for procedures as ordered by the physician.

· Verify insurance and obtains authorizations for procedures a minimum of two weeks prior to the appointment date.

· Obtains any clearance required for the procedure.

· Reviews procedure instructions with the patient one week prior to the preparation date and addresses any questions or concerns that they may have.

· Schedule patients for procedures such as endoscopy, colonoscopy, EGD, EUS, ERCP, etc.

· Assist patients with inquiries or concerns and ensure patients’ expectations are met.

· Scan doctor’s notes, order, superbills, authorization, and clearance to the surgical center or the hospital one week in advance of the procedure.

· Responsible for rescheduling patients that cancel or no show for their procedure and sending reminder text messages.

· Confirm daily patient attendance for procedures with the surgical center and the hospitals.

· Ensure that the volume of procedures and patient confirmations are accurate for each provider.

· Answering incoming calls in a professional, courteous and timely manner.

· Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.

PRE-EMPLOYMENT REQUIREMENTS

• Criminal Background Check

BENEFITS

Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.