Director, Client Experience
$295k - $305kWeil, Gotshal & Manges LLP
- # Director, Client ExperienceApplylocations: New Yorktime type: Full timeposted on: Posted 5 Days Agojob requisition id: R-105644**Weil** seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.**Job Description**Lead the Firm's client experience and events strategy, overseeing all phases of the project from initial concept and client approach strategy to event follow-through and ROI evaluation, in order to strengthen relationships, support business development objectives, and elevate Weil's brand. Partner closely with firm leadership, Business Development, and attorneys to deliver measurable business outcomes and differentiated market positioning. This role will have specific oversight on expense management and budgeting, as well as management, mentorship and professional development of the team.**Primary Responsibilities and/or Essential functions:*** Envision, plan and direct client-focused/external business development events including cocktail receptions, closing dinners, and premium sports sponsorships, as well as developing premium and unique experiences for client entertainment including theater, concert events, sporting events, etc.* Serve as the firm's thought leader on client experience trends, identifying innovative approaches and emerging opportunities to differentiate the Firm in the marketplace. Oversight and critical analysis of all client development and expenses – including the annualized budgeting and analysis of ROI/yield on events (working with BD team, as appropriate)* Active partnering with partners to guide and manage their expectations throughout the life of the event cycle, including a detailed postmortem identifying BD action items, as well as analysis and recommendations re whether to do event again and what, if anything, could be improved* Collaboration with the Business Development team to understand client expectations and plan out a 360-degree view of the client relationship and experience* Lead, mentor, and develop a six-person Events team, fostering a culture of service excellence, accountability, innovation, and continuous professional growth. Collaborate with other departments to coordinate firm-wide events for their groups, including pro bono, diversity and associate orientation-related meetings and events.* Act as a liaison with clients who will be using our facilities for their events.* Manage vendor relationships with restaurants, florists, hotels, catering, etc.* Identify, onboard, and implement promising new and/or established technology, including AI-related tools, to streamline event administration (e.g., online registration forms, budgeting, client relationship management information, etc.).**Knowledge, Skills & Abilities:*** Minimum 10+ years event planning experience in corporate/professional services firm.* Management and development of dynamic team – including manager level professionals* Must possess positive attitude and the ability to work well with and motivate partners, associates and staff.* Ability to multi-task and manage under extremely stressful situations and deadlines.* Detail-oriented with exceptional project management skills.* Independent worker who takes initiative and exhibits excellent time management skills.* Excellent interpersonal and communication skills; exhibit appropriate demeanor with clients, partners and staff.* Strong writing skills* Tech-forward expertise, with knowledge of established and or next generation platforms, vendors, and software that improve event management* Proficient in Microsoft Office suite.* Exhibits thoughtful and sound judgment in problem solving and relationship management.* Experience using databases and CRM tools to support business development activities.**Education/Certifications:*** Bachelors degree or equivalent in marketing or related areas.Estimated salary range is $295,000 - $305,000. This position is bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status.
- J-18808-Ljbffr Weil, Gotshal & Manges LLP
Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Director, Client Experience in New York, NY vacancy
- ...Co is looking for an experienced Account Director to lead their advertising efforts on... ...functional teams, and manage relationships with clients to ensure satisfaction and retention.... ...candidate will have over 10 years of experience in an advertising or marketing agency, strong...Suggested
- The Director, Client Experience oversees the growth and profitability of TAPFIN clients, and the business impact for the clients themselves. The Director will be responsible for the execution of TAPFIN’s client strategy and relationship management (securing business, retaining...SuggestedContract workLocal areaWorldwide
$100k - $130k
...success is built on a deep commitment to client service and to our people. We embrace... ...Shandwick is looking for a dynamic Account Director to join our Consumer team in our New... ...cultural and consumer trends Proven experience executing successful campaigns that generated...SuggestedWork at officeIPG DXTRA
New York, NY4 days ago$90k - $140k
THE·TEAM is seeking a Director, Experience to provide leadership and strategic oversight for agency projects in New York. This full-time position... ...a team, developing innovative solutions, and ensuring client satisfaction. The ideal candidate will have 7+ years of experience...SuggestedFull time- Dentsu Aegis Network Ltd. is seeking a Director of Client Experience Operations in New York to oversee the operational strategies behind client interactions and relationships. In this pivotal role, you will collaborate with the Chief Client Experience Officer, ensuring...Suggested
$85k - $100k
...people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and... ...of creative concepts. Ideally, you will have consumer PR agency experience in CPG/beauty/lifestyle spaces. What We Are Looking For:...Work at officeIPG DXTRA
New York, NY3 days ago$85.5k - $154k
...including a candidate's qualifications, education, skills, and experience as well as market demands. These factors impact the salary/wage... ...Kingdom. Purpose of Position The primary focus of the Manager, Client Experience is to manage departmental activities and personnel,...Permanent employmentWork at officeFlightSafety International
Moonachie, NJ3 days ago$145k - $180k
...life at Alter Domus at careers.alterdomus.com The Client Experience Lead reports into the Head of Product - Real Assets will serve... ...budget discipline. Brand and Culture Promotion: As a director of Alter Domus, you will promote and build the Alter Domus brand...Local areaFlexible hoursAlter Domus
New York, NY16 hours ago$66k - $92.4k
Manager of Client Experience Responsibilities Guide project flow: Play an integral and dynamic role in leading multiple client engagements, helping to grow relationships and enable team success Workflow design: Co-design bespoke end-to-end workflows with cross‑departmental...Temporary work- A leading luxury goods company is seeking a Sr. Manager of Client Development to shape the client development strategy in the Private... ...stakeholders to retain and grow top clients through valuable experiences. This role requires 7+ years of experience in client...
$130k - $170k
...at Tiffany & Co. acts as an enterprise value accelerator, building end-to-end AI products that drive measurable impact across client experience, retail, and CRM. The team partners closely with business and technology leaders to translate strategic priorities into scalable...Full timeRemote workTiffany & Co.
New York, NY3 days ago$100k - $115k
...Storytellers Strategist Digital natives PhD-level scientists Writers Designers Builders Senior Manager - Client Experience, Digital, Healthcare dna has an opportunity for a proven communications professional with 6+ years of social and digital...DNA
New York, NY16 hours ago$100k - $115k
...Senior Manager, Client Experience Digital New York, New York, United States About You A hungry, strategic, creative, collaborative PR pro, who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is: Team...DNA Communications Inc
New York, NY1 day ago- ...The ideal candidate will have at least 3 years of management experience in a hospitality setting, strong communication skills, and the... ...maintaining service standards, and effective communication with both clients and staff. The position is based in New York, NY, offering a...
$90k - $120k
Role: Senior Program Manager, Client Experience At Athletics, Client Experience is intentionally designed to build trust and drive outcomes... ...with Strategy, Creative, Technology, and the Resourcing Director to assemble and support the right teams. Create clarity in roles...Full timeSummer workWork at officeRemote work2 days per week- ...New York, NY to lead and develop front-line ambassadors in the Client Relations Center. The ideal candidate will oversee daily operations... .... The position requires a minimum of 3 years of client service experience and excellent communication skills. Benefits include medical...
$114.7k - $130.9k
...that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company...Full timePart timeImmediate start- ...Supervisor to coordinate and monitor work activities to ensure high-quality service. Responsibilities include managing the customer experience, supervising restoration technicians, and ensuring compliance with safety guidelines. The ideal candidate will have at least one...
- ...strategic initiatives. The ideal candidate will possess over 5 years of experience in a creative agency, with a strong understanding of brand strategy and digital processes. This role involves managing client relationships and ensuring project success with a focus on...
- ...competing priorities, while mobilizing partners throughout delivery to achieve measurable business, client, and operational outcomes. Join the Asset Management Product and Experience (AMPX) team to deliver differentiated client experiences and scalable operating models...
$120k - $130k
...role focuses on overseeing daily operations, managing a talented sales team, and enhancing client relationships. Ideal candidates possess over 3 years of luxury retail experience and a passion for customer service. The position offers a competitive salary of $120,000-$1...- ...term success and well-being, because happy employees mean happy clients, and that's what we're all about. We are also a forward-... ...background must include many / most of the following: Accounting Experience 7+ years graduated experience in small business accounting operations...Remote job
- ...in creating a customer-first sales environment. The Supervisor will drive sales, coach the team, and ensure exceptional in-store experiences, contributing to productivity and profitability. The ideal candidate has over 2 years in a retail service environment and possesses...
- ...performing team. Key responsibilities include managing office performance, building client relationships, and ensuring optimal resource usage. The ideal candidate has 3-5 years of management experience in a service-driven environment, with strong communication and leadership...Work at office
$173.84k
...Young Advisory Services Sdn Bhd is seeking a Manager for Customer Experience Design in New York. The successful candidate will coordinate... ...annually and flexible hybrid working conditions, engaging in external client activities 40-60% of the time. #J-18808-Ljbffr Ernst & Young...Flexible hours- Description The Associate Director,is a sales-focused service partner, working side by... ...engagement, they own (and want ownership) of the client partnership! They build relationships... ...a nutshell, create a fantastic client experience. What You Will Do ~Manage overall...Remote work
- ...strategic coaching and training. This role involves collaborating with the AVP and boutique directors to drive commercial objectives and refine selling skills, client experiences, and product knowledge. The ideal candidate will bring strong critical thinking skills, a...
- Lightology is looking for a Director of Customer Service to oversee and enhance customer service teams in their Chicago office. The role... ...customer interactions. Candidates should have 8-10 years of experience in service leadership, preferably in an e-commerce setting....Work at officeRemote work
- ...seeking a dedicated professional at The Westin Buckhead Atlanta to optimize conference services and client satisfaction. The ideal candidate should have prior experience in hospitality, especially in catering sales and a strong background in sales techniques. Responsibilities...
- ...atmosphere for guests. A valid driver's license and reliable vehicle are required. Candidates should have 1 to 3+ years of management experience and strong leadership skills. Additionally, perks include healthcare benefits, flexible scheduling, and opportunities for career...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Client Experience. Be the first to apply!
Related searches
- director of client services New York, NY
- contact centre manager New York, NY
- director client operations New York, NY
- manager customer service New York, NY
- director client management New York, NY
- director of customer service New York, NY
- senior director of client services New York, NY
- customer care manager New York, NY
- director of client services
- contact centre manager