Deskside Support Specialist | Secret Clearance

Position Title: Deskside Support Specialist Location: Washington, DC, 20230 Clearance: Active Secret Clearance Required Salary: $70K-$90K / Based on Years of Experience Application Deadline: September 30, 2026 Position Overview IBSS is seeking a Deskside Support Specialist to provide Tier 2/3 technical support and system administration for NTIA users under the ISCOM contract. This mid-level position combines advanced end-user support with hands‑on system administration responsibilities across both on‑premises and cloud environments. The Deskside Support Specialist will troubleshoot escalated incidents, manage endpoint systems, assist with user account administration, and help maintain infrastructure supporting NTIA's secure network environment. This individual will collaborate closely with the IT operations and cybersecurity teams to ensure user systems, applications, and services remain stable, secure, and aligned with NTIA's IT policies and mission objectives. Core Responsibilities Provide Tier 2/3 technical support for end users, resolving complex hardware, software, and network‑related issues. Perform system administration tasks for both on‑premises and cloud‑based systems, including account provisioning, group policy management, and permissions updates. Support the installation, configuration, and maintenance of Windows and macOS workstations, ensuring systems remain patched and compliant. Troubleshoot and resolve escalated service tickets related to authentication, performance, and connectivity issues. Manage and track service requests using enterprise IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Assist with endpoint management, software deployment, and system imaging through enterprise tools (e.g., MECM, Intune, or Jamf). Collaborate with network and systems administrators to support infrastructure‑related incidents and service restoration efforts. Monitor and maintain endpoint and system health using standard performance and security monitoring tools. Support cloud‑based user services such as Microsoft 365, Azure Active Directory, and SharePoint Online. Document procedures, technical fixes, and lessons learned to enhance team efficiency and knowledge sharing. Participate in after‑hours or emergency response rotations as needed. Deliver exceptional customer service and represent IBSS with professionalism and accountability. Minimum Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field OR equivalent combination of education and experience. Minimum of 3 years of progressive IT experience providing Tier 2/3 deskside or systems support. U.S. Citizenship required. Active Secret clearance. Proficiency in Windows and macOS operating systems, including imaging, deployment, and troubleshooting. Experience supporting users and systems in enterprise and/or federal environments. Familiarity with on‑premises Active Directory and cloud identity services such as Azure AD. Strong understanding of networking fundamentals and endpoint connectivity troubleshooting. Working knowledge of endpoint and system management tools such as MECM, Intune, or Jamf. Ability to manage multiple tasks and priorities while maintaining attention to detail. Excellent communication and interpersonal skills. Preferred Qualifications CompTIA certifications such as A+, Network+, or Security+. Microsoft certifications (e.g., MD-100: Windows Client, MCSA, or Azure Administrator Associate). Experience supporting cloud platforms such as Microsoft 365, Azure, or AWS. Familiarity with PowerShell scripting or basic automation to streamline support tasks. Understanding of ITIL service management principles. Experience in a federal or highly regulated IT environment. About IBSS Corp. Since 1992, IBSS, a woman‑owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors. Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services. Our approach is to serve our employees by investing in their growth and development. As a result, our employees bring greater capabilities and provide exceptional service to our clients. In addition to creating career development opportunities for our employees, IBSS is passionate about giving back to the community and serving the environment. We strive to leave something better behind for the next generation. We measure our success by the positive impact we have on our employees, clients, partners, and the communities we serve. Our tagline, Powered by Excellence, is a recognition of the employees that make up IBSS and ensures we deliver results with quality, applying industry best practices and certifications. IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company‑paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex‑Spending (FSA)/Dependent Care Account (DCA) options. IBSS is an affirmative action and equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Click to see that the EEO is the law. #J-18808-Ljbffr Creative Solutions Services, LLC