Claims Service Associate

Serving as the primary point of contact for reported incidents and claims, the full-time Claims Service Associate will manage the intake, triage, and system setup of claims while providing professional customer service and supporting workflow coordination in a remote environment. Key responsibilities: Gather, review, and document comprehensive First Notice of Loss (FNOL) information and supporting documentation for claims Analyze incoming reports for severity and urgency, escalating complex matters to Claims Management as needed Perform limited claims handling and maintain precise system data while tracking intake metrics and processing regulatory reporting Required qualifications: High school diploma or equivalent required; further education or insurance coursework preferred Three to five years of experience in administrative, customer service, claims, or related analytical roles Insurance experience preferred, particularly in medical malpractice or professional liability Knowledge of basic coverage principles and claim processes preferred Proficiency with Microsoft Word and Outlook required, with strong typing skills preferred