Dispatcher/Customer Service Representative

Overview Dispatcher/ Customer Service Representative Full-Time, On-Site Chatsworth, CA $20–$25/hour Our Partner, The Roofer Bros, a well-established and fast-growing roofing company, is hiring a highly organized Dispatcher/ Customer Service Representative who will serve as the main communication hub between customers, sales reps, and field teams. If you enjoy working in a fast-paced environment, handling customer communication, and keeping operations running smoothly, this could be a great fit. Responsibilities Handle inbound and outbound calls with homeowners, property managers, and leads Provide general information about services and processes Log and route all inquiries to the appropriate team Follow up on project updates, service questions, and customer needs Lead & Proposal Follow-Ups Contact customers who received quotes but haven’t decided yet Gather feedback and address questions or concerns Keep sales reps informed on lead status and pending deals Post-Job Check-Ins & Reviews Call customers after job completion to ensure satisfaction Address minor issues before they escalate Request and guide happy clients to leave reviews (Google, Yelp, social media) Quality Control & Internal Coordination Track active jobs and flag urgent client concerns Communicate customer feedback to sales, managers, and leadership Warranty & Service Requests Manage warranty claims and service requests from start to resolution Keep customers updated throughout the process Qualifications Strong communication and customer service skills Highly organized with excellent follow-up habits Calm, solution-oriented approach to customer concerns Previous customer service, call center, or dispatcher experience preferred CRM experience (JobNimbus or similar) is a plus Reliable, self-motivated, and able to work independently Spanish fluency is required Benefits Competitive hourly pay with growth potential Fast-paced, high-energy work environment Join a respected roofing company with a strong reputation Work with a team that values accountability and results #J-18808-Ljbffr