Data Center Delivery Technician (Dallas, TX)

Data Center Delivery Technician

Paladin Consulting is currently hiring a Data Center Delivery Technician to join our team working onsite at our client's office located in Dallas, TX. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Data Center Delivery Technician

Work Location: Dallas, TX

Duration: 6 month contract with option to extend

Education/Experience Required: High school or equivalent

Hours: M-F 8am - 5pm with some expected overtime

1 week per month of on-call

2 hrs paid on Sat and Sun

If called in, paid for hours worked

Job Description:

As an Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

Candidate will be working in a Data Center

This role involves a lot of walking

Candidate will need to be able to lift at least 30 lbs

This is a team environment but will be expected to also work independently.

They will report to an on-site supervisor

Resource's typical working day:

Racking and stacking hardware

Running cables

Check for service tickets

Pulling servers

Powering servers

Adding Memory to a server

Responsibilities:

Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.

Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.

Escort third-party engineers and ensure their compliance with the site standards.

Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.

Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.

Receive, assess, and complete patching and de-patching requests.

Develop a good working relationship with all members of staff and client representatives.

Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.

Ensure a safe and healthy working environment while maintaining a professional image.

Use existing procedures to solve straightforward problems.

Impact through clearly defined duties, and methods and tasks are described in detail.

Deliver own output by following defined procedures / processes under close supervision and guidance.

Skills & Qualifications:

Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.

Must meet the physical requirements of this role.

Ability to follow basic work routines and standards in the application of work.

Communication skills to exchange straightforward information.

Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Strong organizational skills with an inquisitive mindset.

Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

Must Have Skills:

Must be reliable

Replacing hardware in a server (PC)

Running cables

Nice to have skills:

Data Center certifications

Specific Data Center experience

Ability to work well with others

Can take directions

Soft Skills:

Client facing role, so high level of professionalism and good customer service

Software skills:

Excel experience is a plus

Microsoft Office suite

ServiceNow is a plus

Paladin is an EEOC employer.