Service Ambassador (TPA)

Address 4100 George J. Bean Parkway, Tampa, FL, 33607, US Compensation $20.00/hour Industry Travel leisure and tourism Description CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador , you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals. What You’ll Do: Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions. Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey. Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution. Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience. Educate & Inform: Share information about CLEAR benefits and services. Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures. What You’re Great At: Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast-paced environments. Clear Communication: Friendly, professional, and able to tailor your approach to each traveler. Problem Solver: Steady under pressure; you anticipate needs, remove friction, and escalate issues appropriately. Team Player: Collaborative, coachable, and eager to contribute to shared goals. Tech Comfortable: Confident using mobile devices and company systems. Role Requirements 18 years of age or older; high school diploma or GED. 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc) Open availability for shifts, including weekends/holidays. Able to stand for up to 8 hours per day. Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment. Hourly base wage Benefits package available for eligible employees. (Details vary by location and role type.) Love delivering exceptional service and creating smooth travel moments? Apply today. Start Your Application First Name (Legal) Last Name (Legal) Email Phone Number +1 Please upload a copy of your resume Upload File or drag and drop here Max file size: 15MB Communication Preferences (Optional) Text me about this application I agree to receive text messages about my current application from CLEAR via Fountain. Message & data rates may apply. Frequency varies. Text HELP for help or Text STOP to unsubscribe at any time. Openings fill fast. Applicants who opt in to SMS are more likely to get through the process before the opening closes. You can unsubscribe anytime. Call me about this application I agree to receive calls from CLEAR regarding my current application. Text me about future opportunities I agree to receive text messages about future opportunities from CLEAR via Fountain. Message & data rates may apply. Frequency varies. Text HELP for help or Text STOP to unsubscribe at any time. Call me about future opportunities I agree to receive calls from CLEAR about future opportunities or retention programs. #J-18808-Ljbffr Fountain