Medical Assistant

Medical Assistant (MA) – Oncology Nurse Navigation Support

The Medical Assistant (MA) – Oncology Nurse Navigation Support partners with Nurse Navigators to facilitate timely, coordinated, and patient-centered cancer care. This role provides clinical, administrative, and coordination support to patients throughout the cancer care continuum with a focus on diagnosis, treatment, and follow-up. The MA serves as a key liaison between patients, families, and the interdisciplinary team to reduce barriers to care and enhance the overall patient experience. This position reports to the Regional Nurse Manager.

Desired/Required/Qualifications

Education:

• High School diploma or GED required

• Graduate of accredited Medical Assistant program

• Certification (CMA, CCMA, RMA) or certification eligible, preferred

Experience:

• Two years of work experience in similar job or work environment, oncology and nurse navigation preferred

• Familiarity with oncology workflows and terminology

• Proficiency with electronic medical records (EMR)

Skills:

• Strong organizational and time-management skills

• Excellent communication and interpersonal abilities

• Ability to function effectively in a fast-paced, emotionally complex oncology environment

Primary Duties and Responsibilities

• Assist Nurse Navigators in coordinating diagnostic testing, consultations, treatment appointments (chemotherapy, radiation, surgery) and follow up visits.

• Track patients through established care pathways, ensuring timely progression from diagnosis to treatment.

• Conduct patient outreach related to appointments, missed visits, and care plan follow-up.

• Identify and communicate barriers to care, including transportation, insurance, scheduling, psychosocial concerns to the Nurse Navigator.

• Perform and support clerical and administrative duties to ensure efficient navigation workflows, including answering and routing phone calls, scheduling and confirming appointments, managing referral/records requests, preparing patient packets, scanning/faxing documents, and maintaining accuracy of tasks and inbox activities in the EMR.

• Functions as a team member by expanding responsibilities as directed by management to facilitate optional workflow within the cancer center.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Physical Expectations:

• Physical activity that frequently involves standing or walking for prolonged periods.

• Physical activity that sometimes involves keyboarding, sitting, telephone work and filing.

• Physical activity that sometimes requires extensive time working on a computer.

• Physical activity that sometimes involves travel, lifting under 25 lbs., sitting, and standing.

• Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting.

• Physical activity that requires the ability to use the telephone by speaking and listening.

• Physical activity that sometimes involves pushing and/or pulling over 25 lbs., but not more than 50 lbs.