Technical Customer Support / Downtown Dallas / Onsite

Technical Customer Support / Downtown Dallas / Onsite

Dallas, Texas

Onsite

Full Time

$80k - $100k

We're working with a fast-growing SaaS company in downtown Dallas that is building a modern AI-driven Video Surveillance as a Service (VSaaS) platform. This is a fully onsite role (5 days/week) where you'll step into a hands-on Technical Customer Support position supporting enterprise-level clients and working closely with cloud, product, and engineering teams. This is a full-time opportunity focused on someone with 3–5 years of experience who is strong technically and wants to grow within a high-impact environment.

This role is ideal for someone who enjoys digging into complex technical issues, working cross-functionally, and being a key part of improving customer experience. You'll have visibility across multiple teams and the opportunity to work on a cutting-edge platform that combines AI, cloud, and edge computing. It's a great fit for someone who wants to deepen their technical skillset while contributing directly to product and operational improvements.

Required Skills & Experience

• 3–5 years of experience in technical customer support or technical support engineering within a SaaS environment

• Strong troubleshooting experience in production environments

• Experience supporting enterprise or mid-market customers

• Ability to handle escalations and communicate effectively with both technical and non-technical stakeholders

• Experience working cross-functionally with product, engineering, or operations teams

• Strong written and verbal communication skills

Desired Skills & Experience

• Experience with cloud environments (AWS, Azure, or GCP)

• Familiarity with SaaS platforms, APIs, or integrations

• Experience with support tools such as Zendesk, Jira, or ServiceNow

• Exposure to video platforms, IoT, or data-heavy applications

• Experience working in startup or high-growth environments

What You Will Be Doing

Tech Breakdown

• 40% Troubleshooting and resolving customer issues (application, cloud, integrations)

• 30% Ticket management, triage, and escalation handling

• 20% Cross-functional collaboration with Product, Engineering, and Cloud Ops

• 10% Documentation, process improvement, and support optimization

Daily Responsibilities

• 70% Hands-on technical support and troubleshooting

• 20% Collaboration with internal teams to resolve and prevent issues

• 10% Documentation and continuous improvement efforts

The Offer

• Competitive salary + benefits

• Medical, Dental, Vision

• Opportunity to grow within a fast-scaling SaaS company

• High-impact role with exposure to modern cloud and AI technologies

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Specialization:

• Technical Support