Sr Manager, Order to Cash

SR MANAGER, ORDER TO CASH

Mountain View, CA We are seeking an experienced Manager of Billing & Revenue Operations to lead our end‑to‑end revenue operational processes— from sales order processing and invoicing to collections and payment application. Reporting to the Corporate Controller, this leader will be the connective tissue across Finance, Sales, Legal, and Customer Success, with a mandate to make our revenue operations faster, more accurate, and highly scalable.

WHAT YOU’LL DO:

Order‑to‑Cash Operations Oversee daily customer sales order processing in Salesforce (SFDC) and the internal billing application, and invoicing in NetSuite—reviewing for completeness and accuracy Lead collections efforts using dynamic, account‑tailored communication strategies; maintain strategic oversight of high‑value and delinquent accounts Anticipate inter‑dependencies across the full Order‑to‑Cash cycle and proactively guide the team in identifying and resolving issues before they elevate Analyze operational errors and translate lessons learned into process optimization and system automation initiatives Develop the roadmap for billing and payments systems in collaboration with Biz Ops, Internal Applications, Accounting, and Customer support teams Support recurring, usage‑based, and consolidated billing models across a variety of subscription, invoicing, and payment term configurations Collections Forecasting & Cash Management Own the monthly and quarterly cash collections forecast, using aging bucket analysis (0–30, 31–60, 61–90, 90+ days), historical collection rates, and customer payment behavior to produce accurate projections Develop and maintain collection rate assumptions by customer segment, industry, contract type, and payment terms to refine forecast precision over time Build and continuously improve rolling cash receipt forecasts to support treasury, FP&A, and executive reporting on expected cash inflows Analyze DSO (Days Sales Outstanding) trends and identify root causes of variance between forecasted and actual collections; present findings and action plans to the Corporate Controller Partner with FP&A and the Corporate Controller to align collections forecasts with broader cash flow planning and liquidity management requirements Design and implement escalation workflows for high‑risk accounts and aging receivables, integrating risk‑adjusted collection probability into forecast models Leverage NetSuite and Salesforce data to automate collections reporting, forecast refresh cycles, and exception alerting Deliver clear, timely collections forecast reports to senior leadership, including variance analysis, coverage ratios, and recommended actions Cross‑functional Leadership & Communication Serve as a trusted, clear communicator who can find common ground across sales, finance, legal, operations, and customer‑facing teams Engage directly with customers on order, invoicing, and collections inquiries; identify training opportunities and champion process improvements to continuously enhance the customer experience People & Process Development Manage, coach, and develop staff in navigating day‑to‑day operational challenges, policy interpretation, and sound decision‑making Champion a scalable, standardized, solution‑oriented mindset across the team—never losing sight of the long‑term vision while managing daily operational demands Proactively identify staffing needs and build a team capable of supporting the company’s rapid growth

YOUR QUALIFICATIONS:

6–8 years of management experience in billing, accounts receivable, or a related revenue operations function Deep expertise in billing and payments processes, policies, and end‑to‑end Order‑to‑Cash cycles Proven history of acquisition integrations and migrating customers into existing billing platforms Bachelor’s degree in Finance, Accounting, or a related field Keen attention to detail with a track record of accuracy under operational pressure Strong cross‑functional communicator—engineers, finance leaders, and customers all want to work with you again Thrives in the hustle of day‑to‑day operations without losing sight of the long‑term vision Forward‑thinking on Order‑to‑Cash interdependencies Cross‑functional leader who builds trust—people want to work with you again Customer‑first communication style and proactive problem‑solving approach Work closely with Sales & Deal Desk, Business Operations, Customer Success, Revenue, Legal, Internal Applications and Biz Ops. Preferred / Bonus Qualifications: Strong verbal and written communication skills including understanding how to tailor messages towards different audiences and conveying the objective clearly Background in fast‑growing SaaS or enterprise software organizations Experience with recurring and usage‑based billing models Adaptability: being able to establish appropriate priorities and switch gears in a high‑paced environment and adopting new ideas Preferred experience with NetSuite, Salesforce (SFDC), Stripe; Bonus: API integrations, Enterprise SaaS platforms, Billing automation tools

COMPENSATION:

Our compensation reflects the cost of labor across multiple U.S. geographic locations and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $165k - $175k annually and is bonus eligible. Pay varies by work location and may also be dependent on job‑related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

Competitive salaries and comprehensive benefits Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work‑life balance Paid holidays and sick time 401(k) with company match Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options Up to 12 wks of paid Parental and 10 wks Adoption Leave to help you grow your family Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland Gym, cell phone, and internet reimbursement Free well‑being apps such as Spring Health for Guardian are offered, as well as access to our Employee Assistance Program (EAP) Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more Your own Egnyte account with lifetime access HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place One Medical virtual care, providing you with healthcare access across the country Equal Employment Opportunity Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher‑performing company and a great place to be. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of View email address on click.appcast.io. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact View email address on click.appcast.io. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.

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