HR Generalist

HR Generalist

The Human Resources Generalist is responsible for supporting a broad range of human resources functions, such as recruitment, employee relations, performance management, training and development, policy administration, compliance, and other HR initiatives. This role is critical to ensuring all company policies and procedures are enforced consistently, accurate maintenance of employee files and documentation, and fostering a positive employee experience throughout the entire employee life cycle. Serving as a trusted resource for employees and leaders, this position helps foster an engaged, productive, and compliant workplace while contributing to organizational success through effective talent acquisition and human resource practices.

Bilingual in Spanish or Mandarin is a requirement.

ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited – the largest containerboard producer in the world – ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.

Key Responsibilities & Expected Results:

• Demonstrate safety as a core value and establish a safe work environment by actively leading the safe execution of work.
• Provide day-to-day guidance and support to line management in managing hourly employees, including coaching, counseling, career development, and disciplinary actions with a high level of confidentiality; escalate complex issues to HR Manager as appropriate
• Foster a collaborative work environment by working closely with both management and hourly employees to improve work relationships, enhance morale, and drive productivity and retention across the workforce.
• Act as a primary point of contact for day-to-day transactional employee questions and concerns, leading by example of our open-door policy.
• Provide on-site support to employees for general benefit-related questions and resolve any benefit-related issues, ensuring compliance with company policies in collaboration with benefits team members
• Support payroll processing, time and attendance systems, and scheduling for hourly employees. Ensure that all processes are in compliance with company policies.
• Recruiting, hiring, and onboarding new salaried/hourly employees, including posting job openings, conducting interviews, and administering the hiring process.
• Assist with HR reporting and auditing.
• Support and assist with various HR projects and continuous improvement initiatives.
• Organize and maintain personnel files and all relevant HR records in compliance with company policies and applicable regulations.
• Prepare, maintain and conduct new hire onboarding and orientation activities to ensure all new hires are properly integrated into the company.
• Be available to work outside of normal work hours on occasion to fulfill responsibilities for off shifts, manage urgent HR issues, or support operations during peak times and occasional weekends.
• Act as a champion for company policy enforcement and alignment in collaboration with line managers and HR Manager.
• Assist with employee engagement initiatives, employee recognition, events and survey.
• Carry out all other duties as assigned to ensure the smooth operation of HR functions.

Key Performance Indicators (KPI's)

• Employee retention and turnover
• Employee engagement

Qualifications and Skills

Education and Experience

• At least 1-3 years in a HR Generalist or adjacent position required, experience in a manufacturing setting preferred.
• Bachelor's degree in business management or human resources, or equivalent industry experience preferred.
• Working knowledge of multiple human resource disciplines including talent acquisition, human performance, and federal and state employment laws.
• Safety conscious and willing to work in an industrial environment.
• Excellent interpersonal, communication and facilitation skills.
• Disciplined time management and multi-tasking skills.
• Payroll and scheduling experience in ADP is a plus.
• Ability to interact with employees at all levels of the organization.
• Strong personal initiative and perseverance.
• Strong ambition for continuous learning and career growth; willingness to take on additional responsibilities, and desire for future promotion.
• Bilingual in Spanish or Mandarin is required.

Technical Skills

• ADP experience is a plus
• Familiarity with Indeed and LinkedIn Recruiter
• Knowledge of applicable employment law and regulations

Core Competencies

• Accountability for results
• Process discipline
• Data driven decision making
• Strong initiative and perseverance
• Excellent interpersonal, communication and facilitation skills.
• Good time management and multi-tasking skills.

Success Profile

• Servant leadership and growth mindset
• Strict process discipline
• Customer service mindset
• Proactive problem solving
• Diligent time management and task prioritization
• Adaptable under pressure and in a fast paced environment
• Ability to interact with all levels of the organization and with all relevant stakeholders

Working Conditions

Onsite at manufacturing facility

Attributes for Success

• Hard work – tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
• Pursuit of Excellence – strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
• Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
• Sense of Urgency – drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
• Entrepreneurial Spirit – act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
• Adaptability – be fluid with ND Paper's continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
• Servant Leadership – set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

ND Paper Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.
• Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.
• Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).
• Paid holidays, personal days, and vacation days to support work-life balance.
• A 401K retirement plan with a company match and annual fixed contribution
• Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location.

Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2026 Benefits. Come be a part of our team and grow with us!