Call Center Lead

Call Center Lead

WIN Waste Innovations is looking for a Call Center Lead at our corporate office in Portsmouth, NH. The Care Center Team Lead is a hands-on leader in the care center. They are flexible, take calls when the queue is busy and handle escalated calls when needed. They are experts at positive customer interaction, handling customer inbound calls and are able to share their knowledge with other agents. They will walk the floor to answer and assist with care agent questions or concerns. They help the team achieve all metrics and objectives.

The Call Center Lead has the following skills and abilities:

• Proficient in Trux and all Call Center Systems
• Demonstrates excellent call quality and are role models for other agents
• Excellent people skills
• Able to handle escalated irate customer calls
• Coach peers when/if needed
• Work well with other call center leaders
• Builds/updates knowledge articles in SFDC
• High School Diploma or GED required
• Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management

What You'll Enjoy:

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.

At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.