Certified Clinical Medical Assistant - Primary Care Office

Certified Clinical Medical Assistant - Full Time - Primary Care Office

The Physician Office Certified Clinical Medical Assistant assists with the rendering of care to patients.

Education / Experience:

• High School Graduate or equivalent.
• Minimum of one year experience in an office setting with Certified Medical Assistant Certification.

Responsible to patients of the indicated ages:

Child (Five to Nine Years) Adult (19 to 69 Years) Adolescent (Ten to 18 Years) Geriatric (70 and Above)

Duties and Responsibilities:

• Demonstrates competency in clinical skills and knowledge pertinent to the practice and training of a Medical Assistant.
• Prepares, cleans and maintains exam and treatment rooms.
• Conducts pre-visit planning by reviewing and updating patient medical records prior to appointment with recent test results and correspondence.
• Confers with physician regarding any incomplete patient tests/consults or other incomplete orders prior to patient visit.
• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, taking histories to include med reconciliation and vital signs as appropriate.
• Draws blood for necessary lab work per physician's orders.
• Implements the physician's orders promptly and appropriately with understanding of the purpose of each as it relates to the patient.
• Monitors the patient's condition and maintains appropriate documentation.
• Reports abnormalities or instability of the patient's condition in a timely manner to physician.
• Assists with procedures under the supervision of a physician/LIP.
• Gives injections and provides other patient care services under the supervision of a physician/LIP.
• Maintains security and safety of medications, needles and syringes.
• Prepares and maintains clinical supplies and equipment.
• Changes dressings and performs ordered treatments.
• Ensures readiness of chart for scheduled surgeries.
• Participates in verification (time out) prior to invasive procedures as designated by policy.
• Assesses patient for pain and documents appropriately when applicable.
• Initiates use of AED; 911 notification is performed.
• Creates, maintains and documents patient charts, records and other information as needed.
• Reports and records pertinent information as appropriate.
• Complies with "Do Not Use" abbreviations.
• Repeats and verifies all verbal/phone orders and test results.
• Provides the patient with an explanation of his/her condition and written information when possible.
• Interprets the physician's instructions to the patient.
• Extends courtesy and demonstrates cooperation while communicating with others.
• Utilizes effective communication skills with patients, families, co-workers, other medical professionals and anyone communicated with in a pleasant and positive manner.
• Accepts suggestions and criticisms and whenever necessary undertakes to change personal behavior or seek further guidance.
• Maintains strict confidentiality.
• Treats staff, physicians, visitors and patients with dignity and respect.
• Utilizes universal precautions in all aspects of work practice.
• Remains in compliance with hospital hand-hygiene policy.
• Reports staff deficits related to compliance with Infection Control practice (non-compliance with hand washing, etc.).
• Teaches patients, families and others regarding infection prevention and transmission.
• Cleans equipment appropriately between patient and/or staff use.
• Assists with scheduling tests and treatments and processes referrals to other providers.
• Coordinates care with social services as needed.
• Contributes to the development of policies and procedures as needed.
• Compiles and condenses technical and statistical data for reports and records.
• Makes phone calls to pharmacists for medication refills. Makes phone calls with other healthcare professionals as needed.
• Arranges consults and outside tests as needed.
• Calls patients about tests or procedure results and returns patient's calls with answers after consulting with physician.
• Schedules tests or procedures ordered by physician as needed.

AGE SPECIFIC COMPETENCIES Child (5 to 9 Years) Assesses and interprets data relative to patient's age. Involves parents in administration and planning of care. Evaluates and documents for signs/symptoms of abuse and neglect. Prepares and administers medications based on weight, age and sensitivity. Recognizes child's need to exercise some control. Provides for privacy. Assesses for non-verbal needs for support. Keeps explanations short, simple and logical, using correct terminology.

Adolescent (10 to 18 Years) Assesses and interprets data relative to patient's age. Evaluates and documents for signs/symptoms of abuse and neglect. Prepares and administers medication based on weight, age and sensitivity. Involves patient in decision making and planning for care and teaching. Provides for privacy. Uses proper medical terminology. Allows adolescent to maintain control and realizes there may be resistance.

Adult (19 to 69) Assesses and interprets data relative to patient's age. Evaluates and documents for signs/symptoms of abuse and neglect. Prepares and administers medication based on weight, age and sensitivity. Involves patient in planning of care and educational needs. Recognizes anxiety regarding potential changes in lifestyle resulting from injury/condition. Addresses patient appropriately. Explains procedures using correct terminology. Recognizes patient's level of psychosocial development and modifies interventions accordingly. Provides for patient's privacy. Respects patient's right to refuse treatment.

Geriatric (70 Years and Older) Evaluates and documents for signs/symptoms of abuse and neglect. Assesses and interprets data relative to patient's age. Prepares and administers medications based on weight, age and sensitivity. Recognizes anxiety regarding potential changes in lifestyle resulting from injury/condition. Addresses patient appropriately. Explains procedures using correct terminology. Provides for patient privacy. Respects patient's right to refuse treatment. Recognizes patient's level of psychosocial development and modifies interactions accordingly.

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as needed.

Non-Essential Functions

Perform other duties as assigned or requested.

Knowledge, Skills, and Abilities

• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situation
• Ability to work independently, exercise creativity, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, with excellent verbal and written communication skills

Physical Requirements and Environmental Conditions:

• Sitting for extended periods of time (up to 4 hour intervals)
• Must be able to walk, bend, stoop and reach/lift above your head, without any assistive devices.
• Must be able to read documentation in a variety of formats such as in print and electronically.
• Must be able to hear adequately enough in order to clearly communicate with others and use communication devices such as telephones must be able to hear patients, alarms, call bells, etc.
• Maintains mental and emotional stability, using a courteous and calm approach in all contacts