Group Manager Service Delivery

BMM is the longest established and most experienced private independent gaming certification lab in the world, providing professional technical and regulatory compliance services to the gaming industry since 1981. BMM employs over 200 people in 12 countries and operates 11 gaming labs, serving over 400 jurisdictions. BMM’s world headquarters are in Las Vegas (USA), with offices in Mexico City (Mexico), Lima (Peru), Melbourne and Sydney (Australia), Singapore, Macau (SAR, China), Busan (South Korea), Barcelona (Spain), Graz (Austria), Rome (Italy) and Midrand (South Africa). BMM is seeking qualified and talented individuals to join its Service Delivery team in Las Vegas. Position Under direct supervision of the Sr. Director of Service Delivery for Las Vegas, a Group Manager in Service Delivery is responsible for directing and managing a team of test engineers as part of the Service Delivery team. Managers directly interface with clients and are crucial in managing customer projects. Description Manages daily activities of service delivery group Supervises quality of work while tracking against Service delivery KPI Provides technical support and training for team members Ensures the quality of the team’s work by supervising, promoting and enforcing adherence to BMM standards and procedures Creates and/or reviews client status reports before they are sent to clients Reviews team time slips on a weekly basis and makes billing decisions for all team projects Allocates tasks for the team and manages overall team workload Performs staff reviews for team members and provides regular feedback on performance Minimum Qualifications Graduation from an accredited college or university with a bachelor’s degree in electrical engineering, computer engineering, computer science, math, or related degree Ability to program in at least one high level language such as C++, C#, or Java 2 to 5 years’ experience in compliance testing, quality assurance or software development Excellent communication and decision‑making skills Preferred Qualifications Experience as a project manager or team leader Experience with the development or testing of gaming technology software or hardware Experience with providing training on an individual or group basis Benefits Competitive salary based on experience Extensive on‑the‑job training Company health, dental & vision plan 401K program Staff recognition program including monthly staff awards and events #J-18808-Ljbffr BMM Testlabs