Service Coordinator

About the Role Join Culinary Depot as a Service Coordinator and help deliver exceptional service and support to our customers. Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering quality and reliability. Role Summary We are looking for a detail‑oriented, customer‑focused Service Coordinator to manage service scheduling, coordinate with manufacturers, and resolve customer inquiries promptly. The role requires ensuring timely and efficient service for kitchen equipment needs and maintaining high levels of customer satisfaction. Key Responsibilities Schedule and dispatch local technicians to ensure timely service delivery. Communicate with manufacturers to secure warranty coverage. Respond to customer inquiries via phone, email, and chat promptly and professionally. Resolve customer complaints and equipment‑related issues. Monitor outstanding cases via dashboard and provide regular updates to customers. Collaborate with internal departments to resolve customer inquiries. Identify trends in customer requests, manufacturer responses, or equipment issues and report to management. Work closely with fellow Service Coordinators to ensure seamless service delivery. Ideal Candidate Strong organizational and communication skills. Experience in customer service or technical support, preferably in foodservice or equipment‑related industries. Proactive, detail‑oriented, and able to manage multiple priorities. Comfortable working with cross‑functional teams and external vendors. Problem‑solving mindset with a focus on improving processes. Why Join the Culinary Depot Team? We value the hard work our employees put in to keep us as a leader in the commercial food service industry. As part of our team, you will enjoy a comprehensive benefits package designed to support your health, wealth, and professional growth: Competitive Compensation: Highly competitive base salaries and hourly rates with regular performance‑based reviews. Comprehensive Health Coverage: Access to premium Medical, Dental, and Vision insurance plans to keep you and your family healthy. Retirement Security: A 401(k) retirement savings plan with a generous company matching contribution. Paid Time Off: A structured PTO program plus paid annual holidays. Career Advancement: Internal promotion opportunities with hands‑on training and mentorship within the foodservice equipment industry. Dynamic Work Environment: Collaborative office and warehouse atmosphere with industry experts. We encourage you to apply, even if you don’t meet every qualification. Your unique skills and experiences could be exactly what we’re looking for. Seniority Level Entry level Employment Type Full‑time Job Function Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr