Service Coordinator

Job Summary The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL. Responsibilities Gain knowledge of XPEL products Assist customers with questions about XPEL products and services Be responsible for the training and development of Service Coordinators, and create and update "How To" documents Assist with creating and maintaining installer schedules and scheduling of customer installs Track order progress and communicate with customers accordingly Check‑in vehicles and inspect for pre‑existing damages Create estimates, invoice, and bill customers Report and process raised authorizations (RAs) and payment credits Collect resale tax documents for all locations Process and train other Service Coordinators on accounts receivable Maintain supply and inventory, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations Create and review job lists for all locations Assist the Market Manager with administrative and office work as needed Occasionally help shuttle vehicles from one location to another Qualifications High School Diploma or GED 3+ years in a similar role Current and valid Driver's License required Knowledge of Excel, Word, PowerPoint and general Microsoft Office applications Ability to communicate professionally and effectively Excellent phone, interpersonal, and organizational skills Ability to work independently with limited supervision Ability to speak, read and write in English Equal Opportunity Employer XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr