Salesforce Senior Product Manager

Location Hybrid in Cleveland, OH (highly preferred). If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, or near a KeyBank office, they are expected to work on-site 3 days per week at the nearest location. Remote work is offered for candidates outside the KeyBank footprint. Central or East coast locations are highly preferred. Role Summary We are seeking a strategic, execution‑oriented Senior Product Manager to lead the vision, roadmap, and adoption of Salesforce across the Commercial Bank. This role serves as the central product owner of the Salesforce Sales ecosystem, responsible for aligning business priorities with technology delivery, establishing governance, and driving scalable, high‑impact capabilities. The individual will bridge business stakeholders, sales teams, operations, and technology to define scalable CRM solutions that improve banker productivity, client engagement, pipeline management, and revenue growth. They will also shape the future AI‑enabled banking experience within Salesforce — identifying opportunities to leverage generative AI, workflow automation, predictive insights, and intelligent banker assistance. Key Responsibilities Salesforce Product Strategy, Innovation & Roadmap Own and continuously evolve the Commercial Bank Salesforce roadmap. Partner with commercial bank functional groups to understand requested CRM enhancements, prioritize, and ensure development is scalable across functions. Develop and champion the vision for next‑generation AI‑enabled Salesforce capabilities. Drive long‑term CRM platform strategy, including intelligent workflow automation, digital enablement, analytics, and banker productivity tools. Prioritization & Demand Management Establish and operationalize a transparent prioritization framework. Lead intake, backlog management, and sequencing to align with strategic objectives and capacity. Translate business needs into clear problem statements, business cases, and delivery plans. Governance & Stakeholders Management Partner with Salesforce sales enablement, other LOBs, and technology SMEs to formalize a governance model with decision forums, roles, and escalation paths. Operate as a central coordinator and integrator across stakeholder groups. Synthesize needs, feedback, and pain points into a unified product direction. Translate detailed product requirements, process flows, and acceptance criteria. Ensure delivered capabilities align with enterprise architecture and readiness requirements. Act as the primary product owner for Salesforce enhancements and modernization initiatives. Facilitate workshops, discovery sessions, ideation forums, and feedback loops. AI Strategy & Enablement within Salesforce Define and execute the AI vision and roadmap aligned to Commercial Bank priorities. Translate AI concepts into actionable product requirements, user stories, prototypes, and roadmaps. Evaluate emerging Salesforce and AI technologies for applicability and value. Lead experimentation, pilot programs, and scaled rollout of AI‑powered features. Ensure AI capabilities comply with governance, risk, compliance, and responsible AI standards. Track and measure AI adoption, impact, and outcomes. Change Management & Adoption Lead end‑to‑end change management strategy for Salesforce releases. Design integrated communications, training, and stakeholder engagement plans. Coordinate consistent messaging and effective training strategies. Communicate roadmap progress and AI innovation strategies to executive leadership. Drive behavioral adoption of AI tools by ensuring intuitive, impactful solutions. Monitor adoption metrics, engagement trends, and user feedback, refining roadmap accordingly. People Leadership & Team Development Directly manage and develop a Product Analyst, providing coaching and direction. Establish clear goals, performance expectations, and development plans. Build team capabilities in product management, Salesforce, and data‑driven decision making. Foster ownership, accountability, and continuous improvement culture. Qualifications Required Bachelor’s degree in Business, Technology, Finance, or related field. 7+ years of Product Management, Salesforce Product Ownership, CRM Transformation, or Digital Platform experience within Financial Services. Proven experience building and managing product roadmaps and prioritization frameworks. Strong understanding of Salesforce platform capabilities including Sales Cloud, Financial Services Cloud, Agentforce, workflows, integrations, and reporting. Experience with generative AI, conversational AI, intelligent workflow automation, or digital assistant platforms. Familiarity with commercial banking sales processes, treasury services, client onboarding, and relationship management workflows. Organized, methodical project management skills; ability to create clear plans, delegate tasks, and parallelize work streams. Analytical skills to leverage reporting and analytics tools to validate assumptions and inform decisions. Excellent written communication; ability to produce clean requirements, design docs, diagrams, and executive updates. Business & Systems awareness; ability to map requirements to systems and teams across boundaries. Preferred Qualifications Proven ability to translate emerging technology concepts into scalable business solutions and measurable outcomes. Experience managing enterprise‑scale CRM modernization or AI transformation programs. Strong executive communication, stakeholder management, and cross‑functional leadership skills. Balance strategic vision with detailed execution and delivery oversight. Salesforce certifications such as Administrator, Sales Cloud Consultant, or Product Owner certifications. Experience with generative AI, conversational AI, intelligent workflow automation, or digital assistant platforms. Candidates will be evaluated for placement as a Salesforce Senior Product Manager (base salary range: $116,000–$216,000) or Salesforce Product Manager (base salary range: $96,000–$181,000). Final leveling and compensation will be determined based on qualifications, skills, experience, and geographic location. Compensation and Benefits This position is eligible to earn a base salary in the range of $116,000.00 – $216,000.00 annually. Compensation may vary based on skills, experience, and geographic location. The role also includes eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. Benefits information is provided to applicants during the application process. Work Environment The role may be mobile or home‑based. Employees may work at a home office or in a Key facility to perform their job duties, depending on location and role requirements. Equal Employment Opportunity KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. Job Posting Expiration Date: 06/25/2026 #J-18808-Ljbffr KeyCorp