Telecommunications Specialist

Job TitleJob TitleDutiesPerforms multiple, varying, and complex assignments under minimal direction of a manager. As the team lead, ensures the work of the assigned team is carried out by performing a range of coordinating and supportive duties and responsibilities. Identifies, distributes and balance workload amongst the team. Maintains technical/program knowledge related to the integration and operation of telecommunication services provided by the telecommunications vendor. Reviews status and progress of work and makes adjustments as needed. Instructs employees in specific tasks and techniques as necessary. Reports on progress, accomplishments, and challenges. Obtains assistance from supervisor on problems that arise or issues requiring decisions.Applies experience and comprehensive technical knowledge, as well as an understanding of new technologies and methodologies, to solve complex problems and develop improved technical processes or systems. Develops, reviews, and improves processes associated with the day-to-day operations and transition of NAS telecommunication services. Collaborates with vendor to obtain technical specifications for available hardware, software, or services and to develop NAS telecommunications upgrade schedules and coordinates schedule changes with the field organizations. Performs extensive research and analysis of performance trends and data to integrate new systems design. Works with the telecommunications vendor to develop action plans to improve the performance of services that do not meet Service Level Agreements.Assesses the functional status of NAS telecommunication services and analyzes services performance metrics. Has knowledge of and understands the business relationships and technical requirements of the NAS to ensure all services are maintained and available for the user. Reviews NAS telecommunications service outage reports for accuracy of reporting and content, and correlates outages to NAS service interruptions.Services as a principal technical specialist for the development and management of workable solutions when situations adversely affect the operation of NAS telecommunication services. Defines, organizes, and assigns resources to accomplish organizational objectives. Allocates resources to accomplish large work activities within established schedules. Communicates to the team the assignment, projects or problems to be solved. Monitor and report on the progress of work, and ensure the work meets manager's instructions on work priorities, methods, deadlines and quality.Develops plans, techniques, and policies to address current or anticipated telecommunications problems and issues. Works with management to solve problem. Provides guidance to lower-level staff on how to solve difficult operational issues. Resolves most technical problems without managerial intervention, but works jointly with management to resolve unique issues. Considers the objective of the major subdivision and LOB/Staff office when developing, integrating, and implementing solution to diverse, complex problems. Develops new and innovative solutions to resolve operational problems with a national or international implications.Contacts are internal and external. Often represent the FAA as a senior technical point of contact. Develops briefing papers for FAA senior-level executives and external organizations on significant interruptions or events. Plays a lead role in drafting, reviewing, and editing reports or contractual documents for final approval prior to external distribution. Presents briefings to obtain consensus/approval on policies. Coordinates significant technical matters with representatives of external organizations.