Casual Patient Services Representative

Wayne State University Physician Group

# Casual Patient Services RepresentativeApplylocations: Detroit, MItime type: Part timeposted on: Posted 3 Days Agojob requisition id: R-101828# **About Us:***Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.*With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.# **Job Summary:**The Wayne Mobile Health Units (WMHU) represent the future of healthcare, providing ‘care your way, where you live and work,’ with the long-term goal of improving population health outcomes. The Wayne Mobile Health Units (WMHU) deliver an ever-expanding menu of health care and social services directly to neighborhoods or places of employment. The Patient Service Representative is a professional who is the first point of contact for patients, they are responsible for greeting and registering patients in an efficient and courteous manner.# **Job Description:****Principle Duties and Responsibilities:*** Provides excellent customer service to deliver a positive patient and family experience, identify and respond to any additional needs in a courteous and timely manner, treat others with care and respect while maintaining privacy and confidentiality at all times.* Confirm or collect patient demographics, insurance information, physician referrals and other check-in procedures as directed.* Check insurance eligibility at the time of registration.* Communicate insurance issues and questions to the Clinical Lead.* Schedule patient appointments according to defined protocols.* Maintain a safe and clean work space and patient walk-up area at the Mobile Health Unit site.* Ability to travel to Mobile Health Unit sites and be flexible with changes in locations/sites due to external factors (i.e. weather, cancellations, add-ons, etc.).* Ability to multitask various roles as needed throughout the Mobile Health Unit; quality assurance and lab orders.* Efficiently types, talks and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner.* Instructs patient of date of appointment, arrival time, location of appointment and answer any questions the patient or representative may have.* Working in teams, manually distributes paper flyers via walking to communicate and educate public about Mobile Health Unit services.* Administers Social Determinates of Health questionnaire.* Assist patients in accessing health and community resources.* Registers home bound patients and their caregivers in their homes for clinical services.* Other duties as assigned.**Education, Licensure/Certification, and Training Required for the Job:*** High School Diploma or GED.* Experience with scheduling and billing in a health care environment preferred.**Skills and Abilities Required:*** Ability to communicate effectively, both verbally and in writing.* Ability to adapt to working in outdoor elements, rain, snow, heat, in compliance with the departments Weather Policy.* Interpersonal skills necessary to establish and maintain productive working relationships with physicians, patients and their families and other internal and external stakeholders.* Ability to move about consistently changing environment to approach homes and patients/potential customers.* Ability to frequently lift and move Mobile Health Unit equipment weighing up to 40 lbs.* Ability to work independently.* Basic grasp of computers.* Ability to walk and/or stand for long period of time.**Safety Requirements:*** Compliance with Department Health and Safety policies and procedures.**Working Conditions/Schedules:*** Casual position, hours and days **(weekends included)** to be determined by the business needs of the department.* Must be available to work **two (2) 6 - 8 hour shifts per week.*** Must be able to work in a mobile unit environment and office setting.* Primarily on-site with occasional office hours as needed.* Routinely use office equipment such as computers, phones, photocopiers and fax machines.* The noise level in the work environment is occasionally noisy when working outside.* Must be able to work in outdoor weather conditions when mobile unit events are scheduled outside.Wayne Health is an EEO/AA/Veteran/Disability Employer
J-18808-Ljbffr Wayne State University Physician Group

Vacancy posted 3 days ago

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