Admissions Representative

Company Description

As a leading healthcare education organization, Unitek Learning's family of schools & Workforce Solution partners helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career.


Job Description

*** Ongoing opportunities to join the Unitek Admissions team ***

Under direct supervision, recruit qualified candidates for the college's academic programs in a compliant,
appropriate, and professional manner. Provide basic information, routine guidance, and assistance to
potential students on matters related to enrollment and the admissions process. Evaluate and resolve
student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the
student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying
with related governmental regulations and standards of accreditation, and by enrolling only students
who meet eligibility requirements as published in the college's catalog. Demonstrate positive attitude
and motivation, concern for students, teamwork, excellent time management skills and the work ethic to
follow-through on commitment to students and the organization. Use Company approved Admissions
materials during telephone calls, interviews, and enrollment process. Observe and adhere to all company
policies and best practices. Exercise judgment within defined procedures and practices to determine
appropriate course of action. All activities will be monitored to ensure consistency with company
standards.

Job responsibilities:
The expectation is that the majority of an Admissions Representative I time will be spent
directly interacting with prospects/students either in person or on the phone. It is also expected that
the Admissions Representative meet all minimum standards outlined per the performance
management program.


Prospect/Student Interaction (90%).
Building Relationships
• Take inquiry calls from all potential students interested in knowing or receiving
information about the programs-including entrance requirements, curricula, and
academic standards-and encourage qualified prospects to schedule an appointment for
an interview.
• Return web inquiries and calls promptly to all potential students and give accurate
information about the programs, including entrance requirements, curricula, and
academic standards.
• Make outbound phone calls to potential students that have expressed interest in
attending the institution. Outbound calling efforts are a key component of this role.
• Participation in organized phone-a-thons and dialing campaigns according to company
best practices is required and is an essential part of day-to-day activity.
• Initiate unsolicited leads and generate new business when not responding to outstanding
inquiries or working with current prospective students.
• Follow up on all inquiries that fail to schedule or show for an interview.
• Follow up interviews that did not progress in the enrollment process and
dropped/cancelled students to resolve any issues or address concerns.
Interviews
• Schedule and conduct student interviews, wherein any reference to Financial Aid complies
with the stated Company Policy.
• Utilize only approved company materials during the interview process, and conduct
interviews according to the stated policies and process at all times.
• Meet with the potential students to explain the program offering and match the college's
benefits and advantages to the student's needs. Discuss and advise suitable programs in
accordance with the student's desires, qualifications, and objectives.
• Make all efforts to ensure that admissions management meets with the potential student
and is well informed about the student's motivations and concerns about attending the
college.

Mentoring and Guidance (5%)
• Provide basic information and routine advice, guidance and assistance to students using
established procedures and policies on available programs and eligibility requirements,
including the application of policies, procedures and documentation regarding the
admissions process.
• Serve as a liaison between student and campus, and make all necessary enrollment forms
available and assist in completion as needed (including reviewing applications and related
documentation for compliance, partnering with Finance to ensure a high level of customer
service during the transition, and following up to ensure that financial aid packaging is
complete).
• Mentor and advise students to help them identify their unique skills and interests.
• Address any easily resolved inquiries, questions, concerns or issues (may refer more
difficult issues to a more experienced staff member), and ensure appropriate action is
taken to the satisfaction of the student, Company, and/or regulatory agencies in
compliance with policy, procedures and legal requirements.

Administrative (5%)
• Accurately account for all inquiries and the admissions activity associated with all
Inquiries.
• Complete daily activity reports.
• Ensure that all pre-start paperwork is completed accurately and in a timely manner.
• Keep all required reports current and accurate, including information stored in the system.
• Attend and successfully complete all training for this position, as required at any time by
the Company.
• Perform other duties as assigned by local leaders.
• Attend meetings as directed by supervisor.

Key Behaviors
• Dependability: Responds to requests for service and assistance.
• Teamwork: Balances team and individual responsibilities.
• Decision Making: Displays willingness to make decisions.
• Communication: Effectively communicates with others.
• Time Management: Can complete all job requirements in allotted time.
• Work Ethic: Displays an organized and result-oriented approach, and motivation to
perform without extensive direction.
• Accuracy: Displays high quality of work and level of accuracy.
• Performs other duties as assigned.
• Comply with all policies and standards.

Qualifications

Education, Experience, Knowledge, Skills and Abilities:

• Minimum 2 years' customer service, telemarketing, or sales experience
• Demonstrated ability to fulfill Company Key Behaviors
• Excellent presentation skills
• Bachelor's degree preferred
• Knowledge of Microsoft Office Suite: Word, Excel, Outlook
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Additional Information

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks' starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401k with company match
• Company Paid Life Insurance at 1x's your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on the program