Service Operations Assistant

Service Operations Assistant

The Service Operations Assistant supports front-end and service department operations by ensuring smooth daily execution, excellent customer service, and operational efficiency. This role assists in supervising front-end associates, managing customer flow, and maintaining service standards across all touchpoints.

Key Responsibilities

Front-End Operations

• Support daily operations of checkstands, self-checkout, and customer service desk
• Monitor front-end flow and adjust staffing to minimize wait times
• Ensure registers, SCO units, and service areas are fully operational
• Assist with opening and closing procedures as needed

Customer Service Excellence

• Deliver outstanding customer service and lead by example
• Resolve customer issues quickly and professionally
• Support returns, refunds, exchanges, and service inquiries
• Promote loyalty programs and store initiatives

Team Support & Leadership

• Assist in training, coaching, and guiding front-end associates
• Delegate tasks and ensure completion of daily responsibilities
• Reinforce company standards, policies, and procedures
• Help maintain a positive, team-oriented work environment

Cash Handling & Compliance

• Support cash control procedures, audits, and accountability
• Assist with till counts, pickups, and safe audits
• Ensure compliance with all company policies and safety standards
• Help prevent loss through awareness and proper procedures

Store Support Functions

• Coordinate with department heads to support store-wide operations
• Assist during peak business periods and special events
• Maintain cleanliness, organization, and overall store readiness

Qualifications

• Previous retail or customer service experience preferred
• Leadership or supervisory experience is a plus
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic math and computer skills

Physical Requirements

• Ability to stand for extended periods
• Occasional lifting up to 2540 lbs
• Frequent walking, bending, and reaching

Work Environment

• Fast-paced retail setting with constant customer interaction
• Flexible schedule including days, evenings, weekends, and holidays

Success Measures

• Customer satisfaction and reduced complaint resolution time
• Efficient front-end flow and reduced wait times
• Cash handling accuracy and compliance
• Team engagement and productivity

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.